Adjuster II Commercial P and C Claims

CopperPoint Insurance Companies•Seattle, WA

5d•$75,000 - $95,000

About The Position

CopperPoint is hiring a Claims Adjuster II Commercial P&C to manage medium-exposure commercial automobile and general liability claims, typically valued between $50,000 and $500,000. The role applies technical expertise, critical thinking, and sound judgment to complex claim decisions, with significant autonomy and an opportunity to influence departmental best practices. The adjuster evaluates coverage, investigates liability and damages, determines case values and reserves within assigned authority, negotiates settlements, and manages litigation and other claim activities. The position also involves coordinating with clients, brokers, outside counsel, experts, vendors, and internal business units; representing the company at mediations as needed; and mentoring less-experienced adjusters and support staff. The work takes place in a professional office environment with typical workplace noise and activity. Occasional travel for investigations, mediations, trials, and team-building events is estimated at 5% annually.

Requirements

High school diploma required.
Proven track record handling litigated claims from pre-suit through trial.
Intermediate knowledge of Microsoft 365 products.
Ability to adapt and perform amid fluctuating workloads, deadlines, priorities, interruptions, and changing business needs.
Strong negotiation and advocacy skills, including confidence making independent, high-stakes decisions on coverage and settlements.
Team-oriented approach and commitment to mentoring junior staff and contributing to departmental excellence.
Growth mindset, openness to feedback, continuing education, and evolving claims-management practices.
Willingness to travel occasionally for investigations, mediations, trials, and team-building events; estimated at 5% annually.

Nice To Haves

College degree and/or insurance designations such as CPCU, AIC, or ARM.
Five or more years of experience adjusting casualty claims, including auto liability or general liability; candidates with exceptional large-loss or specialized casualty experience may also be considered.
Commercial casualty experience.
Experience with construction and trucking claims.
Guidewire experience.

Responsibilities

Proactively manage an inventory of 70–100 commercial automobile and general liability claims, typically ranging from $50,000 to $500,000.
Evaluate coverage, identify potential issues, and prepare coverage letters for supervisor review.
Investigate liability and damages, determine case value, and set reserves within assigned authority.
Manage claims activities in Guidewire Claims Center.
Respond promptly and professionally to client and broker requests.
Assess damages, negotiate settlements, and represent the company at mediations as needed.
Identify and escalate emerging trends, subrogation opportunities, and systemic risks to internal business units.
Direct and manage outside counsel, experts, and vendors; review invoices for accuracy and provide strategic oversight of litigation budgets.
Mentor less-experienced adjusters and support staff.
Participate in adjuster training, continuing education, and team roundtables.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability coverage
Long-term disability coverage
Life insurance, including basic life insurance and AD&D at two times the employee’s annual salary at no cost to the employee
Employee Assistance Plan at no cost to the employee
Health savings account
Flexible spending account
401(k) plan with matching contributions
Paid time off accruing at 0.0769 hours per paid hour, which may total 20 days per year
10 paid holidays annually
12 hours of paid volunteer time annually
Matching of personal charitable contributions up to $500 per year
Annual discretionary bonus may be included in compensation
Tuition reimbursement and other education benefits
Business casual dress