Adjuster II Commercial P and C Claims
About The Position
CopperPoint is hiring a Claims Adjuster II to manage medium-exposure commercial automobile and general liability claims, typically ranging from $50,000 to $500,000. The adjuster applies technical expertise, critical thinking, and sound judgment to complex claim decisions, works with significant autonomy, and contributes to departmental best practices while protecting insureds and providing high-quality service. The role handles coverage, liability, damages, valuation, reserves, negotiation, settlement, and litigation-related activity. It also involves managing claims in Guidewire Claims Center, coordinating with clients, brokers, outside counsel, experts, and vendors, and identifying trends, subrogation opportunities, and systemic risks. The adjuster mentors less-experienced staff and participates in training, continuing education, and team roundtables. The position works in a professional office environment with typical workplace noise and activity. Occasional travel for investigations, mediations, trials, and team-building events is estimated at 5% annually. Compensation is $75,000–$95,000 annually, with compensation varying by skills, experience, education, and location. Compensation may also include an annual discretionary bonus.
Requirements
- High school diploma required.
- Strong negotiation and advocacy skills, with confidence in making independent, high-stakes decisions on coverage and settlements.
- Intermediate knowledge of Microsoft 365 products.
- Ability to adapt and perform amid fluctuating workloads, deadlines, priorities, interruptions, and changing business needs.
- Team-oriented approach and commitment to mentoring junior staff and contributing to departmental excellence.
- Openness to feedback, continuing education, and evolving claims-management practices.
Nice To Haves
- College degree and/or insurance designations such as CPCU, AIC, or ARM.
- Five or more years of experience adjusting casualty claims, including auto liability and general liability; candidates with exceptional large-loss or specialized casualty experience may be considered.
- Proven experience handling litigated claims from pre-suit through trial.
- Commercial casualty experience.
- Experience with construction and trucking claims.
- Guidewire experience.
Responsibilities
- Manage an inventory of 70–100 commercial automobile and general liability claims, typically ranging from $50,000 to $500,000.
- Evaluate coverage, identify potential issues, and prepare coverage letters for supervisor review.
- Investigate liability and damages, determine case value, and set reserves within assigned authority.
- Manage claims activities in Guidewire Claims Center.
- Respond promptly and professionally to client and broker requests.
- Assess damages, negotiate settlements, and represent the company at mediations as needed.
- Identify and escalate emerging trends, subrogation opportunities, and systemic risks to internal business units.
- Direct and manage outside counsel, experts, and vendors, including reviewing invoices for accuracy and providing strategic oversight of litigation budgets.
- Mentor less-experienced adjusters and support staff.
- Participate in adjuster training, continuing education, and team roundtables.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability coverage
- Long-term disability coverage
- Life insurance
- Health savings account
- Flexible spending account
- 401(k) plan with matching contributions
- Paid time off accrual of 0.0769 hours per paid hour, potentially totaling 20 days annually
- 10 paid holidays annually
- 12 hours of paid volunteer time annually
- Matching of personal charitable contributions up to $500 per year
- Tuition reimbursement and other education benefits
- Business-casual dress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
