Field Claims Adjuster - Auto Damage - Palo Alto, CA
About The Position
Progressive is hiring an auto damage claims adjuster to serve as a point of contact with customers and direct and make decisions about the vehicle repair process from beginning to end. The adjuster manages an individual inventory while working independently, and works with body shops and others to negotiate repair pricing and assess liability. The role calls for leadership and conflict management skills, attention to detail, and a commitment to customer service. This is a field position with access to a company car and frequent driving within an assigned geographical area. Adjusters may cover assignments outside that area and may occasionally be required to report to an office. Candidates must reside in the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, California area.
Requirements
- One of the following experience and education combinations: at least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; an associate's degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver's license and auto insurance.
- Must comply with Progressive's driving standards and/or policies.
- Must reside in the specified California service area.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision insurance, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts and health savings accounts.
- Life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable.
- Short- and long-term disability.
- Parental and family leave.
- Military leave and pay.
- Employee Resource Groups and a diverse, inclusive, and welcoming culture.
- Career development and tuition assistance.
- Annual gainshare cash incentive payment of up to 16% of eligible earnings, based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
