Field Claims Adjuster - Auto Damage - Belmont, CA

Military Spouse Corporate Career Network•Belmont, CA

1d•Onsite

About The Position

Progressive is hiring an Auto Damage Claims Adjuster to serve as a point of contact for customers and direct decisions about vehicle repairs from beginning to end. The adjuster manages an individual inventory independently, works with body shops and others to negotiate repair pricing, and assesses liability. This is a field position with access to a company car and frequent driving within an assigned geographic area. Adjusters may cover assignments outside that area and may occasionally report to an office. Candidates must reside within the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, California area. Compensation is $38.51–$47.12 per hour, depending on experience, with an annual Gainshare cash incentive payment of up to 16% of eligible earnings based on company performance. The role involves working in field, office, body shop, network shop, or service center environments. Physical activities may include lifting, bending, stretching, walking, crouching, twisting, lying on the floor, standing for extended periods, and frequent driving. The position may involve exposure to body-shop fumes, dust, and chemical or solvent odors, repetitive use of the upper extremities, and moving or lifting up to 20 pounds. Climbing, balancing, stooping, crouching, crawling, and prolonged sitting may also be required. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or an associate's degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
Valid driver's license and auto insurance.
Must comply with Progressive's driving standards and/or policies.
Must reside within the specified California service area.
Able to move and/or lift 20 pounds and perform the physical activities described for the role, with reasonable accommodations where applicable.

Nice To Haves

Leadership skills.
Conflict management skills.
Strong attention to detail.
Passion for providing excellent customer service.

Responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
Negotiate the repair process with body shops.
Document claim information and make decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolve claims without payments where appropriate.
Review and determine the validity of supplement requests.
Manage an individual claims inventory and direct customers through the vehicle repair process.
Assess liability and negotiate repair pricing with body shops and others.
Cover assignments outside the assigned geographic area when required.

Benefits

401(k) with dollar-for-dollar company match up to 6%.
Medical, dental, and vision coverage, including free preventative care.
Wellness and mental health programs.
Health care flexible spending accounts and health savings accounts.
Life insurance.
Paid time off, including volunteer time off.
Paid and unpaid sick leave where applicable.
Short- and long-term disability.
Parental and family leave.
Military leave and pay.
Career development and tuition assistance.
Annual Gainshare cash incentive payment of up to 16% of eligible earnings based on company performance.
Company car access.