Field Claims Adjuster - Auto Damage - Palo Alto, CA
About The Position
Progressive is hiring an auto damage claims adjuster to serve as a point of contact for customers and direct decisions about the vehicle repair process from beginning to end. The adjuster manages an individual inventory independently, works with body shops and other parties to negotiate repair pricing, and assesses liability. The role requires leadership and conflict management skills, attention to detail, and a commitment to customer service. This is a field position with access to a company car and frequent driving within an assigned geographical area. The adjuster may cover assignments outside that area and may occasionally be required to report to an office. Candidates must reside in the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, California area. The work may take place in the field, an office, a body shop, a network shop, or a service center. The position involves physical activity and potential exposure to body-shop fumes, dust, and chemical or solvent odors.
Requirements
- At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver's license and auto insurance, and compliance with Progressive's driving standards and/or policies.
- Leadership and conflict management skills, strong attention to detail, and a passion for customer service.
- Must reside in the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, California area.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims that do not involve payments.
- Review and determine the validity of supplement requests.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental, and vision coverage, including free preventative care
- Wellness and mental health programs
- Health care flexible spending accounts and health savings accounts
- Life insurance
- Paid time off, including volunteer time off
- Paid and unpaid sick leave where applicable
- Short- and long-term disability
- Parental and family leave
- Military leave and pay
- Employee Resource Groups
- Career development and tuition assistance
- Annual Gainshare cash incentive payment up to 16% of eligible earnings based on company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
