Auto Damage Adjuster I

Tower Hill Insurance Group LLC • Palm Beach Gardens, FL

3d

About The Position

Tower Hill Insurance Group is seeking an Auto Damage Adjuster I to investigate, evaluate, negotiate, and settle low- to moderately complex automobile physical damage claims. The role includes reviewing loss details, assessing vehicle damage, determining coverage, coordinating inspections and repairs, and communicating with customers, repair facilities, and other claim-related parties throughout the claims process. The adjuster analyzes claim information to determine liability and damages, documents claim activity, and handles claims in accordance with company policies, state regulations, and service standards.

The position manages claim workloads under supervision to support timely handling and resolution, while providing customer service throughout the life of each claim. Tower Hill describes the opportunity as part of a growing company offering career advancement and personal growth.

Requirements

• High school diploma or GED required.
• At least one year of relevant work experience required.
• Florida 5-20 All-Lines License required within 30 days of hire.
• Valid driver's license required.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be available for individuals with disabilities.

Nice To Haves

• Bachelor’s degree preferred.
• I-CAR Pro Level 1 or higher and/or ASE B6 Damage Analysis and Estimating preferred.

Responsibilities

• Investigate low- to moderately complex automobile physical damage claims by gathering and reviewing relevant information, coordinating vehicle inspections and repairs, and documenting claim activities.
• Evaluate vehicle damage using estimates, photographs, inspections, and repair documentation.
• Verify policy coverage and determine claim eligibility.
• Negotiate and settle claims within assigned authority limits.
• Communicate with policyholders, claimants, repair facilities, rental vendors, and other stakeholders.
• Maintain accurate claim documentation and comply with regulatory requirements.
• Manage claim workloads under supervision to ensure timely handling and resolution.
• Identify and submit referrals for subrogation, underwriting concerns, and potential SIU involvement as appropriate.
• Provide exceptional customer service throughout the life of the claim.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• 401(k)
• Health Savings Account
• Accident, critical illness, and hospital indemnity coverage
• Pet insurance
• Paid time off
• Holiday pay
• Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED