Auto Damage Adjuster I

Tower Hill Insurance Group•Palm Beach Gardens, FL

About The Position

Tower Hill Insurance Group is hiring an Auto Damage Adjuster I to investigate, evaluate, negotiate, and settle low- to moderately complex automobile physical damage claims. The role includes reviewing loss details, assessing vehicle damage, determining coverage, coordinating inspections and repairs, and communicating with customers, repair facilities, and other claim-related parties throughout the claims process. The adjuster analyzes claim information to determine liability and damages, documents claim activity, and ensures claims are handled according to company policies, state regulations, and service standards. The position manages claim workloads under supervision and is expected to provide exceptional customer service. The job description notes that its listed duties describe the general functions of the position and that additional duties may be assigned as needed. Tower Hill Insurance offers competitive pay and benefits, opportunities for career advancement and personal growth, and well-being programs.

Requirements

High school diploma or GED required.
Minimum of one year of relevant work experience required.
Florida 5-20 All-Lines License required within thirty days of hire.
Valid driver's license required.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree preferred.
I-CAR Pro Level 1 or higher and/or ASE B6 Damage Analysis and Estimating preferred.

Responsibilities

Investigate low- to moderately complex automobile physical damage claims by gathering and reviewing relevant information, coordinating vehicle inspections and repairs, and documenting claim activities.
Evaluate vehicle damage using estimates, photos, inspections, and repair documentation.
Verify policy coverage and determine claim eligibility.
Negotiate and settle claims within assigned authority limits.
Communicate with policyholders, claimants, repair facilities, rental vendors, and other stakeholders.
Maintain accurate claim documentation and comply with regulatory requirements.
Manage claim workloads under supervision to ensure timely handling and resolution.
Identify and submit referrals for subrogation, underwriting concerns, and potential SIU involvement as appropriate.
Provide exceptional customer service throughout the life of the claim.