Field Claims Adjuster - Auto Damage - Menlo Park, CA
About The Position
As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers, directing and making decisions regarding the repair process from beginning to end. You’ll manage your own inventory while working independently, and work closely with body shops and others to negotiate repair pricing and assess liability. The position calls for leadership and conflict management skills, attention to detail, and a commitment to excellent customer service. This is a field position with access to a company car and frequent driving within your assigned geographical area. Workload is assessed collectively, so you may cover assignments outside your geographical area. You may also occasionally be required to report to an office. Candidates must reside within the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, CA area.
Requirements
- One of the following experience and education combinations: at least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver’s license and auto insurance.
- Must comply with Progressive’s driving standards and/or policies.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim-related information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
Benefits
- Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance.
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable, as well as short- and long-term disability.
- Parental and family leave; military leave and pay.
- Diverse, inclusive, and welcoming culture with Employee Resource Groups.
- Career development and tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
