Field Claims Adjuster - Auto Damage - Menlo Park, CA

Military Spouse Corporate Career Network•Menlo Park, CA

3d•Onsite

About The Position

Progressive is hiring an auto damage claims adjuster to serve as a point of contact for customers and direct and make decisions about the repair process from beginning to end. The adjuster manages an inventory independently, works closely with body shops and others to negotiate repair pricing, and assesses liability. This is a field position with access to a company car and frequent driving within an assigned geographical area. Adjusters may cover assignments outside that area and may occasionally be required to report to an office. Candidates must reside within the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, California area. Compensation is $38.51–$47.12 per hour, depending on experience. The position is eligible for an annual cash gainshare incentive payment of up to 16% of eligible earnings based on company performance.

Requirements

At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
Valid driver's license and auto insurance, and compliance with Progressive's driving standards and/or policies.
Leadership and conflict management skills, strong attention to detail, and a passion for excellent customer service.
Must reside within the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, or Menlo Park, California area.

Responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
Negotiate the repair process with body shops.
Document claim information and make decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolve claims without payments.
Review and determine the validity of supplement requests.

Benefits

401(k) with dollar-for-dollar company match up to 6%.
Medical, dental, and vision coverage, including free preventative care.
Wellness and mental health programs.
Health care flexible spending accounts and health savings accounts.
Life insurance.
Paid time off, including volunteer time off.
Paid and unpaid sick leave where applicable.
Short- and long-term disability.
Parental and family leave.
Military leave and pay.
Career development and tuition assistance.
Annual cash gainshare incentive payment of up to 16% of eligible earnings based on company performance.
Access to a company car.