Warehouse Manager Jobs

About The Position

Requirements

• 3–5 years’ warehouse management experience.
• Demonstrated experience leading warehouse teams, supervisors, safety practices, inventory control, and operational execution.
• Strong computer, data analysis, Microsoft, ERP, and warehouse systems experience.
• Ability to use operational data, reporting tools, dashboards, and system information to support decision-making.
• Working knowledge of warehouse technology including scanners, printers, workstations, system connectivity, and related operational hardware.
• Demonstrated ability to apply leadership competencies: Achieving extraordinary business results through people.
• Demonstrated ability to apply interpersonal skills: Effectively communicating and relating well to all kinds of people.
• Demonstrated ability to apply teamwork competencies: Working effectively and productively with others.
• Demonstrated ability to apply decision-making competencies: Utilizing effective processes to make decisions.
• Demonstrated ability to apply problem-solving competencies: Anticipating, analyzing, diagnosing, and resolving problems.
• Demonstrated ability to apply accountability competencies: Taking ownership of responsibilities, follow-up, documentation, and communication across departments.
• Requires wearing steel-toed shoes or boots when working in production or warehouse areas to prevent injuries.

Nice To Haves

• Experience coordinating audit, budget, vendor, technology, or maintenance activities within a warehouse or distribution environment is considered an asset.

Responsibilities

• Oversee daily warehouse activities including receiving, inventory management, picking, packing, shipping, and site-level distribution operations.
• Track, monitor, and report key performance indicators (KPIs) related to productivity, accuracy, quality, safety, and service levels.
• Continuously evaluate and improve workflows, pick paths, inventory locations, and layout utilization to optimize efficiency and safety.
• Monitor performance standards and quality expectations, implementing corrective actions where required.
• Implement operational initiatives that support accuracy, productivity, and customer service.
• Ensure accurate inventory levels through regular cycle counts, audits, reconciliations, and inventory validation activities.
• Optimize warehouse layouts, stock locations, and storage practices to improve accessibility, accuracy, and space utilization.
• Ensure inventory records are accurate and aligned with system data prior to audit periods or operational reviews.
• Lead and coordinate all warehouse activities related to the year-end audit, ensuring accurate inventory counts, documentation, and compliance with company and auditor requirements.
• Plan, schedule, and direct staffing and resources required to execute inventory verification, cycle counts, recounts, and audit-related activities efficiently and accurately.
• Serve as the primary warehouse liaison for internal Finance teams and external auditors, facilitating information requests, inventory validation, and operational reviews.
• Provide and validate inventory reports, reconciliations, count records, adjustments, and supporting documentation to ensure audit readiness and successful audit completion.
• Lead and manage all Canadian warehouse staff, including recruitment, onboarding, training, performance management, coaching, and employee relations.
• Mentor supervisors and key personnel to develop a sustainable warehouse leadership team and support succession readiness.
• Foster a positive and productive workplace culture that encourages teamwork, accountability, engagement, and continuous improvement.
• Conduct performance evaluations, provide timely feedback, and implement improvement plans when necessary.
• Ensure safety protocols, operational procedures, and role expectations are clearly communicated and consistently followed.
• Ensure timely and accurate fulfillment of customer orders and support corrective action for customer complaints or escalations.
• Collaborate with internal customers and departments including Purchasing, Sales, Quality Assurance, Finance, IT, and Operations to support seamless supply chain execution.
• Communicate warehouse needs, operational constraints, and service impacts clearly to relevant departments and stakeholders.
• Ensure compliance with applicable regulations, company standards, policies, labour requirements, environmental expectations, and safety procedures.
• Promote workplace safety through training, equipment maintenance, hazard mitigation, inspections, and timely follow-up on deficiencies.
• Participate in audits and inspections and ensure identified issues are addressed through corrective action.
• Actively participate on the Joint Health and Safety Committee, including support for emergency response planning, fire drills, and first-aid readiness.
• Monitor and control operational costs including labour, supplies, equipment, and vendor services.
• Identify cost-savings opportunities without compromising safety, service quality, or operational effectiveness.
• Collaborate with the Director of Warehouse & Logistics to communicate and manage capital budget needs for the Canadian warehouse facility.
• Identify operational equipment needs including forklifts, pallet jacks, order pickers, and related machinery; support replacement planning and equipment lifecycle management.
• Identify warehouse technology and IT hardware needs including handheld scanners, printers, workstations, terminals, and other operational technology.
• Identify facility improvement requirements including racking systems, storage expansions, dock equipment, safety barriers, and workflow or layout improvements.
• Identify additional headcount requirements needed to support operational growth or workflow changes, subject to appropriate Director and/or Executive approval.
• Serve as the primary liaison between warehouse operations and IT for warehouse-related technology issues and support needs.
• Report and coordinate resolution of issues involving handheld scanners, mobile and stationary printers, warehouse workstations, terminals, and warehouse system connectivity.
• Communicate operational requirements for hardware replacements, lifecycle-based equipment upgrades, and new technology needs within the warehouse environment.
• Maintain direct communication with IT teams to ensure issues are resolved promptly and operational requirements are clearly understood.
• Ensure technology used within the warehouse supports efficient daily operations and minimizes disruption to productivity.
• Act as the primary point of contact between external vendors or suppliers for warehouse-related services, materials, equipment, and operational support.
• Report, track, and coordinate resolution of issues involving vendor-supplied products, equipment, or services.
• Communicate warehouse requirements to vendors and suppliers, including supply replenishment, equipment servicing, maintenance needs, replacement of damaged or defective materials, and service scheduling.
• Maintain direct communication with vendors and suppliers to ensure operational issues are addressed promptly and service expectations are consistently met.
• Oversee vendor contracts and coordinate with suppliers and service providers to support competitive pricing and reliable service.
• Initiate, manage, monitor, and follow through on maintenance-related requests originating within the warehouse department.
• Ensure maintenance requests are submitted through the designated maintenance ticketing system with clear details such as location, issue description, urgency, and supporting documentation where applicable.
• Monitor submitted ticket status, follow up as required, communicate updates and resolutions to affected team members, and escalate urgent or safety-related issues through appropriate channels.
• Ensure any maintenance work, repair, or project expected to exceed the $2,500 approval threshold is reviewed and approved by the Director in advance, unless immediate action is required to mitigate safety risks or prevent significant operational disruption.
• Provide sufficient detail when seeking approval, including scope of work, vendor quotes, timelines, and justification.
• Where a dedicated on-site maintenance department is not available, oversee and coordinate general building maintenance activities to keep the facility safe, functional, and operationally efficient.
• Coordinate routine and minor repairs, preventative maintenance services, external vendors or contractors, completion verification, quality checks, and records of work performed and associated costs within delegated approval limits.
• Develop site-specific objectives that align with the company’s overall strategy and support operational growth.
• Anticipate and prepare for peak seasons or increased demand by planning capacity, resources, staffing, and workflow adjustments.
• Drive continuous improvement initiatives to enhance operational efficiency, accuracy, safety, employee engagement, and customer delight.
• Collaborate regularly with senior management to enhance dashboards, reporting tools such as Power BI, and analysis supporting new software solutions such as D365.
• Support stronger operational ownership, accountability, and streamlined communication across departments.

Benefits

• Competitive salaries
• Comprehensive health benefits