Vp Jobs

About The Position

Requirements

• Minimum 2-4 years related experience in a call center performing Collections, Servicing, Credit or Funding roles.
• High school graduate or GED equivalent
• Excellent time management planning, organizational and prioritization skills.
• Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations.
• Proficient with Microsoft office including intermediate level with Excel.
• Ability to learn and quickly adapt to multiple vendor account software and databases.
• Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment.
• Demonstrated negotiation skills to work with consumers to collect the full balance on charge off accounts or make appropriate arrangements to maximize recoveries.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Collect and service end of term and charged off accounts via inbound/outbound consumer calls to collect on charged off balances.
• Properly document the collection effort and update customer information in the system of record.
• Manage multiple ends of term and charged-off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others.
• Negotiate terms to maximize recoveries on accounts worked.
• Effectively resolve higher-risk balances.
• Meet or exceed collection, productivity and quality objectives while complying with internal policies and procedures.
• Identify and track accounts requiring repossession.
• Assign and follow through on out-for-repossession vehicles.
• Utilize various means of sip tracing to locate consumer’s contactable phone numbers and/or locate collateral.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice