Vendor Jobs

About The Position

Requirements

• Minimum High School diploma, an AA or BS degree preferred or commensurate experience.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Customer service required.
• Computer skills required.

Nice To Haves

• Current CPR certification preferred.
• Bilingual (English/Spanish) preferred.
• Excellent communication and interpersonal skills to greet patients and visitors in person or over the phone, and to direct them accordingly.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed.

Responsibilities

• Navigates and understands all workflows within EHR system related to patient registration, check-in, payment collection, and other front office duties.
• Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed.
• Through technology assists in scheduling return appointments, confirming the patient’s demographics, and updating the computer system as necessary.
• Through technology registers patients. Calls patients to remind them of scheduled visits percenter routine.
• Through technology checks in patients as they enter the center, identifies in the system whether they are an “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”.
• Notifies appropriate personnel of patient’s arrival (per center routine) and secures patient’s medical record for use by Medical Assistant.
• Monitors status of reception areas, updating appointment status by end of the day, alerting clinical staff of unusually long patient waiting times, or obtaining assistance in any unusual situations including patient conflicts.
• Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals, and completing medical records release forms. Prints provider schedule the day before.
• Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed.
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
• Participates in required front office and administrative trainings through EHR vendor platform to ensure complete understanding of EHR system.
• Work with various programs such as dental, family planning, and behavioral health and follow the policies and procedures, workflows, and/or guidelines.
• Working on-site is an essential duty for the job.
• Process billing and collections.
• Deliver any patient care instructions.

Benefits

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA