Vendor Payroll Manager

Openforce•Scottsdale, AZ

3d•Remote

About The Position

The Vendor Payroll Manager leads the Settlement Team, which processes payments to clients’ 1099 independent contractors through the Openforce platform. The role ensures client submissions are completed accurately and contractors are paid on their target dates. It serves as the team’s settlement-process expert and supports team development through one-on-ones, performance goals, and reviews. The manager also builds client relationships and resolves settlement concerns to support smooth transactions and client satisfaction. This is a remote, full-time, exempt position reporting to the Chief Experience Officer (CXO), with travel as needed. The role oversees settlement operations, quality, process improvements, client coordination, accounts receivable invoicing and collections, reporting, and team training.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of front-line management experience leading teams of 5 or more.
At least 2 years of software account management experience.
Knowledge of accounts receivable processes and customer service principles.
Intermediate proficiency in MS Office, including Outlook, Word, and Excel.
Clear, concise communication and the ability to anticipate questions.
Active listening and the ability to accurately restate others’ points of view.
Problem-solving skills, including defining problems, considering solutions beyond the obvious, and seeking input.
Commitment to meeting the needs of internal and external customers.
Strong quality focus and detailed knowledge of products and services.
Team leadership skills and the ability to help teams work together.
Accountability and follow-through on commitments.

Responsibilities

Lead the day-to-day operations of the Settlement Team and serve as the escalation point for internal and external client settlement issues.
Monitor client settlement submissions and ensure the team acts on them on time.
Review processed settlements and newly configured deductions for quality, identify root causes of errors, and implement fixes to reduce manual mistakes.
Lead improvements to inefficient settlement processes, both internally and with clients, to streamline submissions and reduce errors.
Ensure a smooth handoff from Implementation to the Settlement Team after client enrollment and onboarding.
Build working relationships with Client Services, Strategic Account Management, Accounting, Product, and Engineering.
Partner with Strategic Account Managers on client requests for guidance and best practices, and ensure proactive client updates.
Work with client payroll and accounting staff to align on settlement processes, timing, and reporting.
Research and answer client questions about payroll practices.
Oversee accounts receivable invoicing for settlement activity and lead collection efforts on outstanding balances.
Prepare and analyze weekly, monthly, quarterly, and annual settlement reports, identifying trends and insights for internal decisions.
Represent the Settlement Team in leadership meetings and occasionally meet with executives about changes to settlement schedules or payment methods.
Train new team members, contribute to the knowledge base, and encourage team use of it.
Continue building product, industry, and systems knowledge.
Coach and develop team members through one-on-ones, performance goals, and reviews.