Manager, Vendor Management
About The Position
Responsible for the day-to-day planning and management of the Vendor Management Program, including vendor onboarding and due diligence, ongoing monitoring, contract review and negotiation, and vendor termination. The role supports the Enterprise Risk Program by recommending and implementing process and efficiency improvements. It provides senior leadership with actionable reporting on metrics, vendor spending, and pricing opportunities, and leads annual strategic reviews for critical vendors. The position also supports executive reviews of key vendors and business reviews; creates and maintains program documentation, contract language, and agreements aligned with regulatory expectations; and drafts, reviews, and edits Master Service Agreements, Statements of Work, and Subscription Agreements. The role maintains a contract catalog, identifies key terms and triggers, and drafts agreements with or without templates using independent judgment. Duties must be performed in accordance with company policies and applicable U.S. state and federal laws and regulations. The Manager also oversees staff engaged in vendor management activities, providing guidance, training, and support. The role works with internal and external stakeholders to support vendor selection, manage vendor performance and contractual compliance, and improve the effectiveness of vendor management processes and controls.
Requirements
- Bachelor’s degree preferred, or at least six years of experience working in a similar field.
- Experience reviewing and managing vendor contracts and service agreements.
- Strong analytical, organizational, and project management skills.
- Experience developing reports, metrics, and performance scorecards.
- Ability to manage multiple priorities and work effectively with cross-functional stakeholders.
Nice To Haves
- Experience in the mortgage industry preferred.
- Legal or contract administration experience preferred.
Responsibilities
- Manage day-to-day vendor management activities, including onboarding, due diligence reviews, contract administration, ongoing monitoring, and offboarding.
- Conduct vendor analyses and optimization activities, including identifying vendor consolidation, cost-savings, and pricing-improvement opportunities; reviewing invoices; and preparing management reporting.
- Create, review, edit, and advise on vendor management documentation, including MSAs, SOWs, subscription agreements, and policy guidance.
- Evaluate, add, modify, or remove contractual risk language using discretion to support business needs while maintaining appropriate risk controls.
- Analyze, interpret, and communicate vendor management information, guidance, and reporting to management and business stakeholders.
- Provide business partners with consultation and guidance regarding vendor risks, contractual obligations, pricing considerations, and scope negotiations.
- Prepare monthly performance assessments, reporting packages, metrics, and status updates for key vendor relationships.
- Manage Requests for Proposal (RFPs) and support vendor selection and engagement activities.
- Oversee Gatekeeper workflows for contract intake, renewals, terminations, certificates of insurance (COIs), and contract administration.
- Recommend enhancements to vendor management processes, controls, and risk management practices aligned with industry standards and organizational objectives.
- Analyze service-level performance, cycle times, and costs to assess whether vendors meet contractual expectations and business requirements.
- Address vendor performance issues and contractual non-compliance while maintaining effective relationships with internal and external stakeholders.
- Develop processes, scorecards, and monitoring tools to support vendor performance management and maximize vendor effectiveness.
- Oversee staff responsible for vendor management activities and provide guidance, training, and support.
- Maintain vendor contract repositories and monitor contractual obligations, renewal timelines, and critical business terms.
- Support internal audits, regulatory examinations, and risk assessments related to vendor management activities and documentation.
- Perform other duties and projects as assigned.
Benefits
- Tuition reimbursement.
- Medical, dental, and vision benefits.
- Wellness program supporting mental and physical health.
- Paid time off.
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture.
- Internal growth and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
