Manager, Vendor Management

Closing USA • Irvine, CA

3d

About The Position

The Manager, Vendor Management is responsible for the day-to-day administration and continuous improvement of the vendor management program. This includes vendor onboarding and due diligence, ongoing monitoring, contract review and negotiation, contract administration, and vendor offboarding. The role supports the Enterprise Risk Program by recommending and implementing process and efficiency improvements, and provides senior leadership with reporting on vendor performance, spending, metrics, and pricing opportunities.

The position creates, reviews, edits, and maintains vendor agreements and program documentation, including Master Service Agreements, Statements of Work, and subscription agreements. It exercises independent judgment to draft agreements and adjust contractual risk language to meet business needs while maintaining appropriate controls. The manager maintains contract repositories and tracks key terms, obligations, renewal timelines, and triggers; advises business partners on vendor risks and contractual matters; and supports executive reviews, audits, regulatory examinations, and risk assessments.

The role also oversees staff responsible for vendor management activities, manages RFPs and vendor selection support, and develops reporting, scorecards, and monitoring tools to assess vendor performance and effectiveness. Duties are performed in accordance with company policies and applicable U.S. state and federal laws and regulations.

Requirements

• Bachelor’s degree preferred, or at least six years of experience working in a similar field.
• Experience reviewing and managing vendor contracts and service agreements.
• Strong analytical, organizational, and project management skills.
• Experience developing reports, metrics, and performance scorecards.
• Ability to manage multiple priorities and work effectively with cross-functional stakeholders.

Nice To Haves

• Experience in the mortgage industry.
• Legal or contract administration experience.

Responsibilities

• Manage vendor onboarding, due diligence reviews, contract administration, ongoing monitoring, and offboarding.
• Conduct vendor analyses and optimization, including identifying opportunities for vendor consolidation, cost savings, pricing improvements, and invoice review.
• Create, review, edit, and advise on vendor management documentation, including MSAs, SOWs, subscription agreements, and policy guidance.
• Evaluate, add, modify, or remove contractual risk language while supporting business needs and maintaining appropriate risk controls.
• Analyze, interpret, and communicate vendor management information, guidance, and reporting to management and business stakeholders.
• Advise business partners on vendor risks, contractual obligations, pricing considerations, and scope negotiations.
• Prepare monthly performance assessments, reporting packages, metrics, and status updates for key vendor relationships.
• Manage Requests for Proposal (RFPs) and support vendor selection and engagement activities.
• Oversee Gatekeeper workflows for contract intake, renewals, terminations, certificates of insurance, and contract administration.
• Recommend improvements to vendor management processes, controls, and risk management practices.
• Analyze service-level performance, cycle times, and costs to assess vendors' delivery against contractual expectations and business requirements.
• Address vendor performance issues and contractual non-compliance while maintaining effective stakeholder relationships.
• Develop processes, scorecards, and monitoring tools for vendor performance management.
• Oversee and support staff performing vendor management activities, including providing guidance and training.
• Maintain vendor contract repositories and monitor contractual obligations, renewal timelines, and critical business terms.
• Support internal audits, regulatory examinations, and risk assessments related to vendor management.
• Perform other assigned duties and projects.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture.
• Internal growth and professional development opportunities, including tuition reimbursement.
• Medical, dental, and vision benefits.
• Wellness program supporting mental and physical health.
• Paid time off for exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager