Vendor Solutions Representative (IBM-SW) - CCA

TD Synnex • Miramar, FL

2d • Remote

About The Position

The Vendor Solutions Representative for IBM Software in the Caribbean Central America organization researches and markets new product and solution opportunities to assigned customers and accounts to promote TD SYNNEX’s business. The role manages customer engagements, quote follow-up, pipeline activity, and education on vendor pricing programs and promotions. It represents the company to customers and customers to the company in sales-oriented activities. Candidates from Honduras, El Salvador, Jamaica, and Trinidad & Tobago are encouraged to apply.

The position is performed remotely in a professional environment. Occasional non-standard work hours or overtime may be required as business needs dictate. Additional duties may be assigned, and the role must meet attendance and punctuality standards.

Requirements

• High school diploma or equivalent required.
• At least 1 year of relevant work experience.
• English proficiency at B2 level or higher.
• Able to execute instructions and request clarification when needed.
• Able to use a 10-key quickly and accurately; strong data-entry skills.
• Able to perform basic mathematical calculations and attend to important details accurately and efficiently.
• Clear communication skills.
• Ability to negotiate skillfully, promote and sell ideas persuasively, and close mutually beneficial transactions.
• Strong multicultural interpersonal skills.
• Strong organizational and time-management skills, with the ability to drive tasks to completion.
• Ability to work constructively under stress and pressure with high workloads and deadlines.
• Ability to maintain and promote social, ethical, and organizational standards in business activities.
• Ability to work independently with minimal supervision.
• Ability to remain immobile for extended periods.
• Ability to build effective working relationships and show sensitivity to others’ needs, concerns, and feelings.
• Ability to learn new systems and technology quickly.
• Intermediate-level proficiency with relevant computer system applications.

Nice To Haves

• Associate degree in business, IT, or a related field of study.
• College degree or equivalent experience providing comparable knowledge and job skills.

Responsibilities

• Manage and grow relationships with assigned customers as a primary point of contact, routinely engaging them to identify needs and promote products and solutions.
• Create and deliver customer solutions and configurations, selecting appropriate tools and technical knowledge to configure, price, quote, and process requests for hardware, software, services, and configuration design.
• Provide education and technical guidance on product alternatives, cross-references, and solutions involving hardware, software, services, renewals, warranty uplifts, consolidations, and other TD SYNNEX offerings.
• Build customer relationships to market TD SYNNEX’s broad product portfolio and encourage adoption of its products and services.
• Negotiate terms such as pricing, freight, return privileges, product substitutions, insurance, and terminations.
• Coordinate with customers, colleagues, and vendors to resolve pre-sales issues, including credit and engineering matters, and escalate issues when needed.
• Perform additional duties as assigned and meet attendance and punctuality standards.

Benefits

• Country-tailored elective benefits.
• Formal leadership and professional development programs and on-demand courses.
• Financial, physical, and mental well-being support through seminars, events, and the global Life Empowerment Assistance Program.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that connects new coworkers within the first 30 days.
• Internal peer-led communities and activities, including business resource groups, local volunteering, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED