Process Specialist, Vendor Management (Starlink)

SpaceX•Redmond, WA

About The Position

The Process Specialist, Vendor Management (Starlink) will own the health of the authorized installer network for a region, serving as the primary relationship owner for strategic installation partners. The role includes sourcing and onboarding partners as coverage and capacity require, with a long-term focus on developing installer partners, enforcing service-level agreements, managing regional budgets, and maintaining the operating cadence that supports on-time installations and customer satisfaction. The position is part of the Starlink Installer team. It requires systems thinking, commercial judgment, and strong communication, along with experience managing service-providing vendors and building strategic channel partnerships. The role involves cross-functional collaboration and may require extended hours, weekends, and travel to SpaceX offices, partner sites, and customer locations, up to 25%.

Requirements

Bachelor’s degree in engineering, business, or a related discipline.
At least 2 years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales.
At least 2 years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers.
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations.
Must be willing to travel to other SpaceX offices, partner sites, and customer locations as needed, up to 25%.
To comply with U.S. Government export regulations, must meet the stated U.S. citizenship, lawful permanent resident, refugee, or asylee status requirements, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

At least 5 years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales.
At least 7 years of experience in vendor management, procurement/sourcing, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology.
Demonstrated success holding vendors to SLAs and recovering underperforming partners.
Experience owning a P&L, regional budget, or similar commercial target.
Strong relationship-building skills and a proven ability to influence external partners and internal stakeholders.
Experience developing vendors or building sales/service channels in international or multi-region markets, with a track record of launching and scaling new products or services.
Comfort running recurring operating reviews involving metrics, customer sentiment, and action tracking.
Independent motivation and a demonstrated track record of project and partner ownership.
Strong interpersonal, presentation, communication, and negotiation skills.
Demonstrated technical aptitude in a professional setting.
Strong proficiency using Microsoft Excel, SQL, and/or Power BI.

Responsibilities

Own the health of the authorized installer network in the assigned region and act as the primary relationship owner for strategic installation partners.
Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals as coverage and capacity require.
Hold vendors accountable to contracted SLAs covering quality, cycle time, coverage, and customer experience, and drive corrective action when performance slips.
Own the quarterly regional budget, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals.
Lead weekly metrics reviews covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership.
Monitor partner service quality and ensure compliance with company standards and customer expectations.
Ensure partner readiness for nationwide and regional coverage, and communicate readiness levels, requirements, schedules, and risks with clear ownership.
Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction.
Provide training and resources so partners can install products effectively and consistently.
Collaborate with sales, engineering, regulatory, business, planning, customer experience, and finance teams.
Work extended hours and/or weekends as needed to support critical milestones or operations.
Travel to other SpaceX offices, partner sites, and customer locations as needed, up to 25%.

Benefits

Potential long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Employee Stock Purchase Plan with the ability to purchase additional stock at a discount.
Comprehensive medical coverage.
Vision insurance.
Dental insurance.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
Accrual of 3 weeks of paid vacation.
10 or more paid holidays per year.
Washington State paid sick time in compliance with state and federal law.
Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.