Process Specialist, Vendor Management (Starlink)

SpaceX•Hawthorne, CA

12h•$80,000 - $130,000

About The Position

SpaceX is seeking a Process Specialist, Vendor Management for Starlink’s installer team to own the authorized installer network for a region. The role focuses on building durable partner relationships, holding vendors accountable to performance, and maintaining the operating cadence that keeps installations on time and customers satisfied. While the position includes sourcing and partner onboarding, its long-term emphasis is on vendor management, including developing installer partners, enforcing service-level agreements (SLAs), managing quarterly regional budgets, and leading weekly metrics reviews that include customer sentiment. The successful candidate will bring experience with service-providing vendors in consumer electronics, telecommunications, or technology, and a record of building strategic channel partnerships and driving results after deals are signed. The position calls for systems thinking, commercial judgment, and strong communication skills, and offers the opportunity to work on satellite technology intended to connect communities, businesses, and governments worldwide.

Requirements

Bachelor’s degree in engineering, business, or a related discipline.
At least 2 years of experience in vendor management, procurement or sourcing, channel partnerships, contract management, or omnichannel sales.
At least 2 years of experience managing vendor or partner relationships after onboarding, beyond sourcing new suppliers.
Availability to work extended hours and/or weekends as needed to support critical milestones or operations.
Willingness to travel to SpaceX offices, partner sites, and customer locations as needed, up to 25%.

Nice To Haves

5+ years of experience in vendor management, procurement or sourcing, channel partnerships, contract management, or omnichannel sales.
7+ years of experience in vendor management, procurement or sourcing, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology.
Demonstrated success holding vendors to SLAs and recovering underperforming partners.
Experience owning a P&L, regional budget, or similar commercial target.
Strong relationship-building skills and ability to influence external partners and internal stakeholders.
Experience developing vendors or building sales/service channels in international or multi-region markets, with a record of launching and scaling products or services.
Comfort leading recurring operating reviews covering metrics, customer sentiment, and action tracking.
Self-motivation and a demonstrated track record of project and partner ownership.
Strong interpersonal, presentation, communication, and negotiation skills.
Demonstrated technical aptitude in a professional setting.
Strong proficiency using Microsoft Excel, SQL, and/or Power BI.

Responsibilities

Own the health of the authorized installer network in the assigned region and serve as the primary relationship owner for strategic installation partners.
Identify, assess, and establish partnerships with authorized installers according to business needs; negotiate and close partnership deals as coverage and capacity require.
Hold vendors accountable to contracted SLAs for quality, cycle time, coverage, and customer experience, and drive corrective action when performance declines.
Own the region’s quarterly budget, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals.
Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; raise risks and actions to leadership.
Monitor partner service quality and ensure compliance with company standards and customer expectations.
Ensure partner readiness for nationwide and regional coverage, communicating readiness levels, requirements, schedules, and risks with clear ownership.
Identify opportunities to improve installation processes and procedures to increase efficiency and customer satisfaction.
Provide partners with training and resources to support effective and consistent product installation.
Collaborate with sales, engineering, regulatory, business, planning, customer experience, and finance teams.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical, vision, and dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
Eligible for 10 or more paid holidays per year.
Paid sick leave pursuant to company policy.