Sr. Specialist - IT Vendor Management

ConEdison•New York, NY

2d•$105,000 - $135,000

About The Position

The IT Strategic Vendor Management Sr. Specialist supports the Vendor Management Office (VMO) in the governance, oversight, and relationship management of technology vendors and IT service providers. This role serves as a key liaison among internal IT and business stakeholders, Supply Chain, Legal, Cybersecurity, and vendors to help ensure IT software contracts, licensing agreements, statements of work, service commitments, performance expectations, and business objectives are achieved. This role assists with IT supplier performance management, software and IT services contract compliance, licensing and consumption oversight, service-level reporting, governance activities, technology risk management, financial tracking, and continuous improvement initiatives. The successful candidate will have experience working with IT software contracts, agreements, and/or IT services, along with strong analytical, communication, and relationship management skills. This position requires the ability to manage competing priorities, perform detailed analysis, and support technology vendor relationships that are critical to secure and reliable business operations. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Requirements

Master's Degree and a minimum of 2 years of relevant work experience or Bachelor's Degree and a minimum of 3 years of relevant work experience or Associate's Degree and a minimum of 4 years of relevant work experience or High School Diploma/GED and a minimum of 5 years of relevant work experience
Experience working with technology vendors, software publishers, cloud or SaaS providers, managed service providers (MSPs), IT consulting firms, or other IT service providers, required
Experience reviewing or administering IT software contracts, licensing or subscription agreements, statements of work, and/or IT services agreements, required
Demonstrated analytical skills
Strong written and verbal communication skills
Demonstrates excellent judgment and decision making skills
Develops and delivers effective presentations
Driver's License Required
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Ability to read small print and symbols

Nice To Haves

Bachelor's Degree in Business Administration, Supply Chain Management, Information Technology, Finance or a related field and a minimum of 3 years of relevant work experience in IT vendor management, technology supplier relationship management, IT contract or software asset management, technology procurement, and/or IT financial analysis.
Experience analyzing and interpreting IT service performance metrics, SLAs, KPIs, license or subscription usage, and vendor service reports, preferred
Experience preparing executive-level reports, presentations, and management communications, preferred
Ability to plan, organize, and lead meetings and translate contractual, business, and technical information for diverse stakeholders, preferred
Ability to develop clear contract summaries, governance materials, procedures, and documentation for stakeholders with diverse business and technical backgrounds, preferred
Working knowledge of IT contract lifecycle activities, including intake, review, approval, execution, renewal, amendment, termination, and obligation tracking, preferred
Familiarity with software licensing models, SaaS subscriptions, maintenance and support terms, cloud consumption, data protection, cybersecurity, and audit requirements, preferred
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Responsibilities

Support technology supplier relationships by fostering collaboration among IT, business stakeholders, Supply Chain, Legal, Cybersecurity, and vendor organizations to achieve service and business objectives
Monitor IT vendor performance against software and IT services contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), operational level agreements (OLAs), license entitlements, and experience-based measures
Develop, analyze, and distribute IT vendor scorecards, service performance reports, trends, and dashboards to support operational and executive governance reviews
Coordinate and facilitate IT vendor governance meetings, including agenda development, documentation of decisions and action items, issue tracking, escalation management, and follow-up on commitments
Assist in the review and interpretation of IT software contracts, license and subscription agreements, statements of work, amendments, renewals, support and maintenance terms, and service-level schedules to support compliance and alignment with technical and business requirements
Track vendor, technology, cybersecurity, compliance, and service-delivery risks, issues, escalations, audit findings, and remediation activities, ensuring timely resolution and communication to stakeholders
Analyze IT vendor financial information, software licensing and subscription charges, cloud or consumption-based services, invoices, credits, and contractual adjustments to validate accuracy, entitlement, and contractual compliance
Partner with IT product and service owners, Supply Chain, Legal, Cybersecurity and business stakeholders to support technology sourcing, vendor assessments, contract negotiations, renewals, and contract lifecycle management activities
Identify opportunities for IT service improvement, software license optimization, demand and consumption management, innovation, automation, and cost optimization through analysis of vendor performance, usage data, and industry practices
Prepare executive presentations, briefing materials, and management reports that summarize IT supplier performance, contractual compliance, technology and service risks, financial impacts, achievements, and recommended actions

Benefits

Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits