Process Specialist, Vendor Management (Starlink)

SpaceX•Hawthorne, CA

23h

About The Position

The Process Specialist, Vendor Management will own the health of the Starlink authorized installer network for a region. The role focuses on building and maintaining strategic installation-partner relationships, managing vendor performance against service-level agreements (SLAs), owning regional budgets and capacity planning, and operating a recurring metrics-review cadence that includes customer sentiment. The position also includes sourcing and onboarding partners as coverage and capacity needs require. The role works with cross-functional teams to support nationwide and regional installation readiness, improve installation processes, provide partners with training and resources, and ensure service quality and compliance with company standards. It requires commercial judgment, systems thinking, and strong communication, relationship-building, and negotiation skills. Travel to SpaceX offices, partner sites, and customer locations may be required, up to 25%. Extended hours and/or weekends may be required to support critical milestones or operations.

Requirements

Bachelor’s degree in engineering, business, or a related discipline.
At least 2 years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales.
At least 2 years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers.
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations.
Must be willing to travel to other SpaceX offices, partner sites, and customer locations as needed; travel may be up to 25%.
Must meet the stated U.S. export-control eligibility requirements or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales.
7+ years of experience in vendor management, procurement/sourcing, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology.
Demonstrated success holding vendors to SLAs and recovering underperforming partners.
Experience owning a P&L, regional budget, or similar commercial target.
Strong relationship-building skills and proven ability to influence external partners and internal stakeholders.
Experience developing vendors or building sales/service channels in international or multi-region markets, with a track record of launching and scaling new products or services.
Comfort running recurring operating reviews involving metrics, customer sentiment, and action tracking.
Independent motivation and a demonstrated track record of project and partner ownership.
Strong interpersonal, presentation, communication, and negotiation skills.
Demonstrated technical aptitude in a professional setting.
Strong proficiency using Microsoft Excel, SQL, and/or Power BI.

Responsibilities

Own the health of the authorized installer network in the assigned region and serve as the primary relationship owner for strategic installation partners.
Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals as coverage and capacity require.
Hold vendors accountable to contracted SLAs for quality, cycle time, coverage, and customer experience, and drive corrective action when performance slips.
Own the quarterly regional budget, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals.
Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership.
Monitor partner service quality and ensure compliance with company standards and customer expectations.
Ensure partner readiness for nationwide and regional coverage, communicating readiness levels, requirements, schedules, and risks with clear ownership.
Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction.
Provide training and resources so partners can install products effectively and consistently.
Collaborate with sales, engineering, regulatory, business, planning, customer experience, and finance teams.

Benefits

Potential long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical coverage.
Vision coverage.
Dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
Eligible for 10 or more paid holidays per year.
Paid sick leave pursuant to Company policy.