Manager, Return To Vendor (RTV)

Quince

25d•$124,000 - $138,000

About The Position

The Manager, Return to Vendor (RTV) is an individual contributor in Quince’s Sourcing organization and oversees the end-to-end RTV process across the retail and e-commerce supply chain. The role is the primary contact for vendor return negotiations, disputes, and recovery, resolving defective, excess, and non-conforming merchandise efficiently while maximizing recovery value. It works cross-functionally with Merchandising, Quality, Logistics, Finance, and vendor partners. The position owns RTV claims from initiation through resolution, credit receipt, or physical return logistics; maintains tracking and reporting; develops policies and procedures; and negotiates credits, replacements, or return authorizations. It also coordinates returns and reconciliations, supports vendor onboarding, identifies recurring vendor issues, and implements process improvements. The role requires at least five years of relevant experience, vendor negotiation skills, strong analytical and organizational abilities, proficiency in Google Sheets, and experience with ERP and inventory or order management platforms.

Requirements

At least 5 years of experience in sourcing, procurement, vendor management, or supply chain, including direct RTV, chargeback, or vendor compliance exposure.
Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution.
Strong analytical skills and the ability to manage large volumes of data and derive actionable insights.
Proficiency in Google Sheets.
Experience with ERP systems such as SAP, Oracle, or equivalent, and inventory or order management platforms.
Excellent written and verbal communication skills, with the ability to influence internal teams and external partners without authority.
Strong organizational skills and attention to detail, with the ability to manage multiple open claims and priorities simultaneously.

Responsibilities

Own and manage the full RTV lifecycle from claim initiation through resolution, credit receipt, or physical return logistics.
Establish and maintain a centralized RTV tracking system, monitoring open claims, aging balances, and recovery rates.
Develop and enforce RTV policies, standard operating procedures, and escalation protocols.
Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories.
Negotiate directly with vendors to secure credits, replacements, or return authorizations in alignment with contractual terms.
Build productive vendor relationships while advocating for the company’s financial interests.
Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks.
Identify recurring vendor quality or compliance issues and escalate them to the Sourcing Director for strategic action.
Coordinate physical return shipments, disposition of goods, and inbound and outbound documentation with Logistics and Warehouse teams.
Partner with Finance and Accounts Payable to ensure timely vendor credit posting and accurate reconciliation of RTV balances.
Work with Quality Assurance to document and report product defect trends that inform future sourcing decisions.
Support Buying teams during vendor onboarding to clarify RTV terms and expectations.
Report RTV volume, recovery rate, aging claims, and open liabilities to senior leadership.
Identify process gaps and implement improvements to reduce cycle time, increase recovery, and minimize dispute resolution time.
Benchmark RTV performance against industry standards and recommend best practices.