RTV Coordinator

ZT Systems•Secaucus, NJ

13d•Onsite

About The Position

ZT Systems is seeking a Return to Vendor (RTV) Coordinator to join its RMA department. The role supports order processing and order entry, along with other assigned duties, and is based in Secaucus, New Jersey. The coordinator handles returned products, inventory records, RMA approvals, and coordination with warehouse staff, internal departments, and external customers. The position may require physically moving products and lifting up to 40 pounds. The typical base salary is expected to be around $19 per hour. Final base salary is determined individually based on experience, skills, knowledge, education, and certifications. Additional rewards may include a bonus, paid time off, a 401(k) match, tuition reimbursement, wellbeing resources, and other benefits. Benefits and eligibility vary by work location.

Requirements

At least 2 years of administrative-related experience.
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Knowledge of SAP.
Some previous office assistant or administrative experience.
Strong organizational and time-management skills.
Good written and verbal communication skills.
Ability to work in a self-directed, high-energy, fast-paced environment.
Ability to effectively address issues at all levels of management.
Collaborative, flexible, and adaptable approach.
Ability to understand business needs through system requirements to support smooth project integration.
Ability to lift up to 40 pounds and physically move products between areas may be required.

Nice To Haves

Associate degree in Electronics or a certificate of completion from a technical school.
Inventory management experience.
Shipping and receiving experience.

Responsibilities

Count, sort, and verify incoming returned products against requisitions or invoices.
Examine returned items to verify that they conform to specifications.
Process orders, including receiving and closing orders, with substantial data entry.
Coordinate with the Warehouse department on storage of returned products according to identifying information.
Compile information and reports about stock use, inventory adjustments and records, stock damage, and location changes.
Obtain management approvals to process RMAs for replacement or credit.
Coordinate parts availability for shipping and communicate RMA status to internal departments and external customers.
Follow company procedures and policies.
Perform other duties and responsibilities as assigned.

Benefits

Competitive base salary, typically expected to be around $19 per hour.
Eligibility for a performance-based annual bonus.
401(k) retirement savings plan; the posting also refers to a generous 401(k) match.
Tuition reimbursement for eligible education programs.
Medical, dental, and vision coverage.
Mental health resources and employee wellness support programs.
Company-paid life and disability insurance.
Paid time off and company-paid holidays.
Parental leave and family care support programs.
Structured training and on-the-job learning opportunities.
Matching gifts and volunteer programs.