Clerk RTV- OM

Employee Magnets•Grapevine, TX

11d

About The Position

The RTV Order Management Clerk manages order processing, fulfillment, and customer service related to returned-to-vendor (RTV) materials. The role supports timely responses to internal and external vendor requests and customer satisfaction goals. The clerk coordinates return authorizations, shipments, credits, reconciliations, and status updates, while working with warehouse, receiving, shipping, and planning teams. The position also supports warehouse efficiency by maintaining an organized and clean work environment and fostering positive communication, teamwork, and a healthy, safe workplace. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office.
Effective communication skills and ability to work well with a team.
Attention to detail when identifying order discrepancies and resolving variances.
Knowledge of computer ordering systems and ability to navigate and troubleshoot computer systems.
Hands-on approach, ambition, and drive to succeed.
Goal-oriented and accustomed to achieving results through teamwork.
Ability to tolerate moderate to high noise levels in a warehouse environment.
Ability to work in warehouse office and outside conditions, including heat in summer and cold in winter.
Ability to walk for extended periods and reach above shoulder height, bend or stoop below the waist, and perform repetitive wrist, hand, or finger movements.
Ability to lift 25 pounds.

Responsibilities

Review RTV warehouse inventory and collect the information required to apply for vendor RMA numbers.
Apply to vendors for RMA numbers according to supplier requirements.
Respond to vendor emails and calls to receive RMA numbers in a timely manner.
Process orders in the system, issue invoices, recommend packing and labeling, and make shipment recommendations.
Coordinate with warehouse, shipping, and common carrier personnel to expedite or trace shipments.
Trace shipments and provide vendors with shipment pre-alerts.
Follow up on material return turnaround time or credits according to agreed terms and conditions.
Issue credit or debit notes when needed based on vendor requests.
Upload vendor shipping advice into the LMS system.
Work with the receiving department to report discrepancies to vendors within 72 hours when they occur after material is returned from the supplier.
Reconcile weekly against vendor open RMA reports, ensure estimated time of departure (ETD) is provided, and encourage vendors to meet turnaround time targets.
Maintain return delivery schedule, shipping details, and vendor comments on the Back Order Report for planners.
Review the Back Order Report periodically to ensure vendor-arranged shipments meet committed dates.
Collect RTV results from vendors and upload them into myService or prepare a report for the price team.
Maintain a clean and organized warehouse and contribute to a positive work environment with open, two-way communication.
Support a healthy and safe work environment focused on associate well-being.
Perform other duties as assigned.