RTV Coordinator

ZT Systems•Secaucus, NJ

13d•Onsite

About The Position

ZT Systems is seeking a Return to Vendor (RTV) Coordinator to join its RMA department. The role assists with order processing, order entry, and related duties, and is based in Secaucus, New Jersey. The coordinator handles returned products and RMAs, maintains inventory and stock records, coordinates with warehouse and other departments, and communicates with internal teams and external customers about RMA status.

Requirements

Demonstrated ability to work in a self-directed, high-energy, fast-paced environment.
Strong organizational and time-management skills.
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Knowledge of SAP.
Some previous office assistant or administrative experience.
Good written and verbal communication skills.
Ability to lift up to 40 lbs.; physical movement of products between areas may be required.
Ability to address issues effectively at all levels of management.
Collaborative, flexible, and adaptable.
Ability to understand business needs through system requirements for smooth project integration.
At least 1 year of administrative-related experience.

Nice To Haves

Associate degree in Electronics or certificate of completion from a technical school preferred.
Inventory management and/or shipping and receiving experience preferred.

Responsibilities

Count, sort, and verify incoming returned products against requisitions or invoices.
Examine returned items to verify they conform to specifications.
Process orders, including receiving and closing orders, and perform extensive data entry.
Work with the Warehouse department to store returned products according to identifying information.
Compile information and reports on stock usage, inventory count adjustments, stock records, damaged stock, and location changes.
Obtain management approvals to process RMAs for replacement or credit.
Coordinate parts availability for shipping and communicate RMA status to internal departments and external customers.
Comply with all procedures within company policy.
Perform other duties and responsibilities as assigned.

Benefits

Competitive base salary, with typical base salary expected to be around $17 per hour.
Eligibility for a performance-based annual bonus.
401(k) retirement savings plan with generous company match.
Tuition reimbursement for eligible education programs.
Medical, dental, and vision coverage.
Mental health resources and employee wellness support programs.
Company-paid life and disability insurance.
Paid time off and company-paid holidays.
Parental leave and family care support programs.
Structured training programs and on-the-job learning opportunities.
Matching gifts and volunteer programs.
Wellbeing resources.