RTV Coordinator

ZT Systems•Secaucus, NJ

12d•Onsite

About The Position

ZT Systems is seeking an RTV (Return to Vendor) Coordinator to join its RMA department. The position assists with order processing, order entry, and related duties, and is based in Secaucus, New Jersey. The role involves handling returned products and RMAs, coordinating with the Warehouse department and other internal teams, and communicating with external customers about RMA status. The coordinator must follow company procedures and policies and may take on other duties as assigned.

Requirements

Demonstrated ability to work independently in a high-energy, fast-paced environment.
Strong organizational and time-management skills.
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Knowledge of SAP.
Some previous office assistant or administrative experience.
Good written and verbal communication skills.
Ability to lift up to 40 pounds and physically move products between areas may be required.
Ability to address issues effectively at all levels of management.
Collaborative, flexible, and adaptable.
Ability to understand business needs through system requirements to support smooth project integration.
Minimum of 1 year of administrative-related experience.

Nice To Haves

Associate degree in Electronics or a certificate of completion from a technical school.
Inventory management and/or shipping and receiving experience.

Responsibilities

Count, sort, and verify incoming returned products against requisitions or invoices.
Examine returned items to verify that they conform to specifications.
Receive and close orders, process orders, and perform data entry.
Coordinate with the Warehouse department to store returned products according to identifying information.
Compile information and reports about stock use, inventory-count adjustments, stock records, damaged stock, and location changes.
Obtain management approval to process RMAs for replacement or credit.
Coordinate parts availability for shipping and communicate RMA status to internal departments and external customers.
Follow procedures within company policy.
Perform other duties and responsibilities as assigned.