RTV Coordinator

ZT Systems•Secaucus, NJ

12d•Onsite

About The Position

ZT Systems is seeking an RTV (Return to Vendor) Coordinator to join its RMA department. The position assists with order processing, order entry, and related duties, and is based in Secaucus, New Jersey. The role handles returned products and RMAs, maintains inventory and stock records, coordinates parts availability and shipping, and communicates with internal departments and external customers about RMA status.

Requirements

At least 2 years of administrative-related experience.
Demonstrated ability to work independently in a high-energy, fast-paced environment.
Strong organizational and time-management skills.
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Knowledge of SAP.
Some previous office assistant or administrative experience.
Good written and verbal communication skills.
Ability to lift up to 40 pounds and physically move products between areas.
Ability to address issues effectively at all levels of management.
Collaborative, flexible, and adaptable approach.
Ability to understand business needs through system requirements to support smooth project integration.

Nice To Haves

Associate degree in Electronics or a certificate of completion from a technical school.
Inventory management and/or shipping and receiving experience.

Responsibilities

Count, sort, and verify incoming returned products against requisitions or invoices.
Examine returned items to verify conformance to specifications.
Receive and close orders, perform order processing, and complete substantial data entry.
Work with the Warehouse department to store returned products according to identifying information.
Compile information and reports on stock usage, inventory count adjustments, stock records, damaged stock, and location changes.
Obtain management approvals to process RMAs for replacement or credit.
Coordinate parts availability for shipping and communicate RMA status to internal departments and external customers.
Follow all procedures within company policy.
Perform other duties and responsibilities as assigned.