Training Coordinator Jobs

About The Position

Requirements

• High school diploma.
• Complete mandatory Bank Secrecy Act, OFAC, and Red Flag Identity Theft training annually.
• Enthusiasm, approachability, and the ability to read others and assess training needs.
• Effective verbal and written communication skills and the ability to interact effectively with all levels of the organization and the membership.
• Leadership, organizational, analytical, coaching, presentation, group facilitation, and critical-thinking skills.
• Ability to plan, develop, and implement training curricula and job aids.
• Ability to demonstrate achievement of program goals and objectives.
• Ability to model and promote high expectations for staff learning and growth, including job skills, productivity, efficiency, teamwork, motivation, commitment, communication, problem solving, and understanding of the credit union’s mission and goals.
• Ability to maintain a clean, secure, and well-maintained work area and promote a safe, productive learning environment.
• Ability to travel to other branches for training.

Nice To Haves

• Training certification preferred.
• Three to five years of member service experience in a credit union or financial institution is highly desired.

Responsibilities

• Assist with formulating, developing, and delivering training and development programs for new hires and on-the-job training.
• Assign and support branch mentors to reinforce learning.
• Coordinate and design curricula, class scenarios, exercises, assignments, tests, and measurement tools, independently and collaboratively.
• Design and update training manuals, materials, classes, and procedures.
• Conduct organizational and departmental learning-needs assessments, including shadowing employees, to identify skills and knowledge gaps and implement targeted refresher training.
• Track trainee and staff progress through tests, observation, and feedback, and work with managers and supervisors to keep staff up to date on products and services.
• Communicate and report training progress to department leaders.
• Schedule and coordinate external training, seminars, webinars, training-room use, equipment, and related special needs.
• Collaborate with managers to provide classes and learning opportunities that support career paths and staff development.
• Lead train-the-trainer sessions for internal subject matter experts on effective learning techniques and training fundamentals.
• Work within budgets or expenses approved by the VP Member Service.
• Stay current on training programs and procedures and attend required compliance and regulatory training.
• Coordinate use of the credit union’s Knowledge Management System and ensure job aids and procedures are uploaded to the Kbase.
• Coordinate and lead engaging staff training on the Creating Member Loyalty program and other sales and service initiatives.
• Travel to other branches for training, including the Southern Pines location.
• Comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy, OFAC Policy, and Identity Theft Policy.
• Maintain a clean, secure, and well-maintained work area and promote a safe, productive learning environment.
• Perform other duties as assigned.