Crisis Line Training Coordinator

Didi Hirsch Brand•Los Angeles, CA

4d•Hybrid

About The Position

The Crisis Line Training Coordinator designs and delivers onboarding and training programs for new volunteer and staff crisis counselors, aligning training with best practices in suicide prevention and crisis intervention. The role facilitates interactive training, provides coaching and feedback, and collaborates with clinical supervisors and program leadership to support counselor development and readiness. The coordinator serves as a key contact for new team members, helping create a welcoming onboarding experience and prepare a skilled, compassionate frontline workforce to respond to people experiencing emotional distress. This hybrid position is based in Century City, California. Candidates must be based in Southern California and available to work on-site and travel as needed. The listed annual pay range is $64,560–$74,244.

Requirements

High school diploma or equivalent.
At least two years of experience working in a mental health-related position.
At least three years of crisis line or support hotline experience.
Working knowledge of mental health services and suicide prevention services.
Working knowledge of agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state and federal regulations related to outpatient and crisis line services.
Advanced ability to present ideas, information, and viewpoints clearly, verbally and in writing.
Strong organizational skills to manage multiple projects simultaneously.
Effective collaboration and relationship-building skills.
Telephone and personal computer skills, including word processing, spreadsheets, and related software.
Ability to use analysis, experience, and judgment to make effective decisions.
Must be based in Southern California and available to work on-site and travel as needed.

Nice To Haves

Previous experience facilitating trainings.
Previous experience working with volunteers.

Responsibilities

Coordinate staff and volunteer crisis line training, including scheduling lectures and activities, delivering curriculum, modeling live calls, facilitating debriefs, and leading role plays.
Support volunteer recruitment and onboarding by reviewing applications, conducting interviews, coordinating background clearance with Human Resources, and processing onboarding paperwork in partnership with Volunteer Coordinators.
Track and evaluate staff and volunteer performance during training, provide coaching and documentation, follow up on concerns, and escalate concerns to the appropriate Program or Volunteer Coordinator.
Collaborate with Program and Volunteer Coordinators on post-training support plans, including retraining, role plays, performance coaching, and on-shift support strategies.
Develop and maintain training materials, including manuals, handouts, role-play scenarios, lecture materials, and experiential learning activities, and identify improvements based on feedback.
Coordinate continuing education, work with Quality Improvement to track annual training compliance, and facilitate Lunch & Learn presentations.
Provide ongoing training to staff and volunteers and serve as an ASIST and SafeTalk trainer as needed.
Maintain training paperwork, statistics, and related follow-up.
Collaborate with Quality Improvement, Wellness, Curriculum Design & Development, Outreach, and other internal departments to keep training current, culturally responsive, and aligned with agency and community needs.
Participate in weekly supervision, team meetings, and climate survey reviews, providing feedback and proposing solutions to leadership based on program needs and staff and volunteer concerns.
Maintain current suicide prevention knowledge and best practices through literature reviews and attendance at workshops and seminars.