Crisis Line Specialist
About The Position
Ridgeview, a not-for-profit community mental health center based in Oak Ridge, Tennessee, is hiring a full-time Mobile Crisis Line Specialist. The role is suited to a bachelor’s-level candidate interested in behavioral health and expanding their experience in mobile crisis intervention. The position is regularly scheduled from 3 p.m. to 11 p.m., Monday through Friday. The specialist answers the Mobile Crisis phone line, assesses and manages callers’ needs, helps people experiencing mental health crises stay safe and access appropriate resources, and follows up to check that their needs were met. The role also handles requests for face-to-face assessments with master’s-level clinicians, general crisis-line calls, and basic office functions. Ridgeview describes the work as diverse and challenging. Ridgeview offers a range of benefits and notes that staff are eligible for the TAMHO Pathways Scholarship for those pursuing a master’s degree in social work or counseling. The organization is an approved National Health Service Corps site, with loan repayment available for qualified behavioral health and primary health care providers. Employment is contingent on satisfactory drug-screen, background-check, and driving-record results; Ridgeview also conducts motor vehicle record and license/degree verification checks.
Requirements
- Bachelor’s degree in a mental health-related field, such as psychology, social work, or counseling.
- Good assessment, communication, and written skills.
- Valid Tennessee driver’s license and a safe driving record.
- Satisfactory drug-screen, background-check, and driving-record results as conditions of employment.
Nice To Haves
- Experience in a crisis hotline or social services environment.
Responsibilities
- Answer the Mobile Crisis phone line and manage callers’ needs.
- Work with individuals experiencing mental health crises to help ensure their safety and connect them with appropriate available resources.
- Follow up with individuals to confirm their needs were met.
- Manage requests for face-to-face assessments with master’s-level clinicians.
- Manage general calls to the crisis line.
- Perform basic office functions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Long-term disability insurance
- Holiday pay
- Vacation leave
- Sick leave
- Life insurance
- Wellness plan
- TAMHO Pathways Scholarship eligibility for staff pursuing a master’s degree in social work or counseling
- Loan repayment for qualified behavioral health and primary health care providers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
