Crisis Specialist
About The Position
Centerstone is a nonprofit behavioral health system and a trauma-informed organization. The Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services for people experiencing mental health crises. The position also provides support, connects individuals and their families with community resources, and helps arrange follow-up services. This is an office-based position scheduled from 12:00 a.m. to 8:00 a.m., Thursday through Monday. The role requires accurate and timely documentation, crisis de-escalation and intervention, risk assessment, safety planning, appropriate referrals, and collaboration with Centerstone teams and community partners. Employees attend team meetings, clinical supervision, and required online training.
Requirements
- Bachelor’s degree in psychology, social work, counseling, or a related mental health field.
- Ability to communicate effectively in writing, verbally, in person, and virtually.
- High-level customer service skills and professional etiquette.
- Knowledge and competency in service linkage and referrals to programs, services, and community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
Responsibilities
- Provide face-to-face, phone, and telehealth crisis response and assessment services.
- Provide coverage of crisis services beyond scheduled work hours or shifts as assigned by crisis service supervisors.
- Connect individuals in crisis and their families with Centerstone programs, community resources, referrals, and follow-up services.
- Maintain accurate records of contacts and enter data in a timely manner, including documenting follow-up needs for the team.
- De-escalate crisis situations and use crisis intervention skills.
- Assess and document risk of harm to self or others and develop a thorough, feasible plan to assure safety.
- Make appropriate referrals for the least restrictive treatment possible to address psychiatric needs.
- Respond promptly to calls.
- Represent Centerstone professionally when interacting with external entities.
- Foster cooperation with Centerstone departments, community agencies, people experiencing mental health symptoms, and the public.
- Attend team meetings and clinical supervision and complete required online trainings.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Company-paid AD&D insurance, life insurance, and long-term disability
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
