Crisis Specialist-4

Nationwide Children's Hospital • Columbus, OH

6d

About The Position

The Crisis Specialist uses trauma-informed care to promote health and well-being through crisis intervention and prevention strategies, under the direction and supervision of a licensed clinician. The role responds to crises, documents events, identifies and proactively manages patient escalation, and provides related training. It requires age-appropriate, trauma-informed care and service for pediatric patients.

The Crisis Specialist works with interdisciplinary teams, supports medical personnel, and reinforces safe and preferred behavior through calm, therapeutic interactions, de-escalation, boundaries, and limit-setting. The role helps develop behavioral interventions throughout admissions and contributes to safe-discharge discussions with treatment teams and families. It also assists with physical crisis intervention and restraint techniques according to policy, conducts daily electronic medical record audits, and educates hospital personnel on trauma-informed care and behavioral interventions.

Requirements

• Bachelor’s degree in a social services field.
• CPR certification through the American Heart Association CPR for Family and Friends course or a Red Cross equivalent, or completion within 90 days after hire.
• First Aid course completion within 90 days after hire.
• Excellent interpersonal and communication skills, including the ability to motivate and lead staff, represent the agency, and collaborate with internal and external stakeholders.
• Ability to work well with minimal direction; detail-oriented and self-motivated.
• Ability to establish and maintain productive, collaborative multidisciplinary relationships.
• Skills in assessment and treatment of children and adolescents.
• Good written and verbal communication, interpersonal, and problem-solving skills.
• Ability to maintain a calm and professional demeanor while managing crises.
• Ability to successfully pass an NCH-endorsed crisis intervention model workshop.
• Rapid Physical Response is required.

Nice To Haves

• Experience in a mental health setting.

Responsibilities

• Engage with the interdisciplinary team in specialized patient care activities.
• Support medical personnel and reinforce safe and preferred behavior using a therapeutic, calm approach, while maintaining boundaries, setting limits, and using de-escalation techniques.
• Establish therapeutic relationships with patients, families, and treatment teams using trauma-informed care.
• Initiate and lead multidisciplinary discussions about behavioral interventions throughout admission.
• Participate in discussions with treatment teams and families about safe discharge from the hospital.
• Assist with physical crisis intervention and restraint techniques during crises in accordance with policy.
• Lead and reinforce symptom management and coping skills during crises.
• Complete daily electronic medical record audits to facilitate response readiness and ensure accurate documentation.
• Educate hospital personnel about trauma-informed care, de-escalation techniques, and appropriate interventions for diverse behavioral and medical manifestations.

What This Job Offers

• Job Type: Full-time