Crisis Specialist-4

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

The Crisis Specialist utilizes trauma-informed care to promote health and well-being through crisis intervention and prevention strategies under the direction and supervision of a licensed clinician. The role responds to crises, documents patient care, identifies and proactively manages patient escalation, and provides related training. The specialist demonstrates competence in age-appropriate, trauma-informed care and services for pediatric patients.

The position works with interdisciplinary teams, patients, families, medical personnel, and treatment teams to provide specialized patient support and promote safe, therapeutic behavior. It includes leading discussions about behavioral interventions and safe hospital discharge, assisting with physical crisis intervention and restraint techniques in accordance with policy, and educating hospital personnel. The specialist also audits electronic medical records daily to support response readiness and accurate documentation.

Requirements

• Bachelor’s degree in a Social Services field.
• CPR certification through the American Heart Association CPR for Family and Friends course or a Red Cross equivalent; may be completed within 90 days after hire.
• First Aid course completion within 90 days after hire.
• Excellent interpersonal and communication skills, including the ability to motivate and lead staff, represent the agency, and collaborate with internal and external stakeholders.
• Ability to work with minimal direction; detail-oriented and self-motivated.
• Ability to establish and maintain productive, collaborative multidisciplinary relationships.
• Skills in providing assessment and treatment to children and adolescents.
• Good written and verbal communication, interpersonal, and problem-solving skills.
• Ability to maintain a calm and professional demeanor while managing crises.
• Ability to successfully pass the NCH-endorsed crisis intervention model workshop.
• Rapid Physical Response required.

Nice To Haves

• Experience in a mental health setting.

Responsibilities

• Engage with the interdisciplinary team in specialized patient care activities.
• Support medical personnel and reinforce safe and preferred behavior using a calm, therapeutic approach, while maintaining boundaries, setting limits, and using de-escalation techniques.
• Establish therapeutic relationships with patients, families, and treatment teams using trauma-informed care.
• Initiate and lead multidisciplinary discussions about behavioral interventions throughout admission.
• Participate in discussions with treatment teams and families regarding safe discharge from the hospital.
• Assist with physical crisis intervention and restraint techniques during crises, in accordance with policy.
• Lead and reinforce symptom-management and coping skills.
• Complete daily electronic medical record audits to facilitate response readiness and ensure accurate documentation.
• Educate hospital personnel about trauma-informed care, de-escalation techniques, and appropriate interventions for diverse behavioral and medical manifestations.

What This Job Offers

• Job Type: Full-time