Hospitality Training & Standards Coordinator

JSX•Dallas, TX

3d•$24 - $32

About The Position

The Hospitality Training & Standards Coordinator supports JSX’s Training & Standards Division of Hospitality by providing administrative support to the Director of Hospitality Training & Standards and coordinating divisional priorities, projects, communications, and day-to-day operational needs. The role helps organize and communicate initiatives, support consistent execution across Hospitality, and maintain the elevated service and operational standards that define the JSX customer experience. The Coordinator supports meetings, project follow-through, training launches, standards updates, operational readiness efforts, cross-department projects, and ad-hoc requests. The role communicates with hospitality leaders, stations, frontline teams, and cross-functional partners, and maintains documentation and materials that help inform training, standards, communications, and operational decisions. The position requires discretion, sound judgment, adaptability, attention to detail, and a collaborative approach to supporting divisional work and JSX’s customer-focused culture.

Requirements

Undergraduate degree in Business, Hospitality Management, Communications, Organizational Development, or a related field.
Experience providing administrative, coordinator, or project support in a hospitality, customer service, operations, training, or standards-focused environment.
Experience supporting leaders, teams, or cross-functional projects with calendars, documentation, tracking, communication, and follow-up.
Valid U.S. driver’s license and clean driving record; must maintain a valid license and clean driving record.
Ability to operate a manual transmission and perform parallel parking.
Strong organizational skills and ability to manage multiple priorities, deadlines, requests, and follow-ups.
Clear verbal and written communication skills, including ability to tailor messages for leaders, stations, frontline teams, and business partners.
High attention to detail and strong follow-through in managing documentation, trackers, meeting notes, and project updates.
Ability to maintain confidentiality, exercise sound judgment, and manage sensitive information appropriately.
Proficiency with Microsoft Office Suite and ability to quickly learn internal systems, SharePoint resources, forms, trackers, and reporting tools.
Ability to work flexible shifts, including early mornings, late nights, holidays, and weekends, as business needs dictate.
Must meet the company’s DOT Drug and Alcohol program requirements.
Clean driving and arrest record.
Ability to perform intermittent physical activity, including extended periods of standing, bending, and reaching; regular lifting up to 50 pounds and occasional lifting up to 90 pounds.
May be required to perform duties at other JSX locations.
Ability to maintain a calm and organized approach while managing multiple tasks, priorities, and requests.
Demonstrate accountability, reliability, discretion, and strong follow-through when supporting divisional work.
Ensure personal readiness to conduct safety-sensitive duties at all times.

Nice To Haves

Four-year college degree.
Travel, aviation, hospitality, training, or customer service industry experience.
Experience supporting training, standards, project management, communications, or operational readiness efforts.
Experience in customer service environments with elevated service expectations.
Experience with SharePoint, Microsoft Teams, Smartsheet, Power BI, JotForm, learning management systems, or similar tools.
Familiarity with station operations, frontline training, hospitality standards, or internal communication processes.
Ability to identify process gaps, organize information clearly, and translate ideas into actionable plans or communications.

Responsibilities

Provide administrative support to the Director of Hospitality Training & Standards and the division, including scheduling, meeting coordination, agenda preparation, note-taking, follow-up tracking, and maintaining trackers and documentation.
Help organize priorities, track deadlines, prepare updates, and support follow-through on Training & Standards initiatives.
Assist with Training & Standards projects, initiatives, rollout planning, and ad-hoc requests.
Communicate Training & Standards information to hospitality leaders, stations, frontline teams, and cross-functional partners through briefs, recaps, updates, reminders, and project communications.
Coordinate divisional meetings, project reviews, working sessions, and follow-ups; organize information and clearly capture action items.
Maintain Training & Standards documentation, project plans, training support materials, communication calendars, SharePoint resources, trackers, and related records.
Coordinate support across hospitality and Training & Standards initiatives, including training launches, standards updates, operational readiness efforts, and cross-department projects.
Compile information, identify trends, prepare summaries, and organize materials to support training, standards, communications, and operational decision-making.
Maintain confidentiality and exercise sound judgment when handling division priorities, leadership communications, sensitive information, and stakeholder follow-up.
Work respectfully and collaboratively with other departments, crewmembers, leaders, and business partners.
Monitor the operational environment for changes affecting safety and notify leadership as needed.
Review and ensure compliance with updated policies, including Safety Alerts, Learning Notices, procedural changes, regulatory standards, and local regulatory guidance.
Maintain readiness to conduct safety-sensitive duties and proactively identify fatigue, stress, or other factors that could prevent safe execution of duties.
Comply with DOT requirements regarding Drug and Alcohol.
Perform other responsibilities as assigned; duties may change in response to emergencies, workload changes, rush jobs, or technical developments.