Community Standards Coordinator

CCMC•Forney, TX

1d•Onsite

About The Position

CCMC is a community management company specializing in master-planned communities and guided by the values of Integrity, Respect, Service, and Community. The Community Standards Coordinator serves a master-planned residential community, maintaining a high level of customer service when responding to resident inquiries and interactions. The role answers phone calls and emails and provides general information about HOA governing documents and violations. The coordinator conducts inspections of residential properties, documents and issues deed-restriction violations related to property maintenance and aesthetics, and assists homeowners with the Architectural Review process by preparing applications for committee review. The position involves walking community grounds and may require driving, as well as a flexible schedule that can include evenings and weekends.

Requirements

Demonstrate professionalism, adaptability, good time management, and organizational skills.
Maintain the confidentiality of business matters.
Be self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
Have a strong working knowledge of MS Office programs, including Outlook, Word, and Excel.
Communicate effectively orally and in writing, with strong attention to detail.
Have an excellent telephone manner and a commitment to the highest possible customer service.
Hold a valid driver’s license in the state of employment and have reliable transportation; a personal vehicle may be required for certain responsibilities.
Be available to work a flexible schedule based on site needs, including possible evenings and weekends.
Pass a pre-employment drug screen and background check.
If driving is required, maintain a valid state driver’s license for the vehicle class, a clean motor vehicle report, and automobile insurance at statutory limits; notify Human Resources of changes to motor vehicle standing.

Nice To Haves

CAM license preferred; required in Florida, Georgia, and Nevada within six months of hire.

Responsibilities

Maintain a high degree of customer service in resident inquiries and interactions.
Answer phone calls and emails and provide general information about HOA governing documents and violations.
Conduct community drives and inspections of residential properties.
Issue deed-restriction violations, particularly those related to property maintenance and aesthetics.
Document, photograph, and record violations.
Assist homeowners with the Architectural Review process.
Prepare applications for committee review.