Community Standards Coordinator

CCMC • Henderson, NV

1d

About The Position

The Community Standards Coordinator works in a master-planned community and provides customer service in resident inquiries and interactions. The role answers phone calls and emails and provides general information about HOA governing documents and violations. It conducts inspections of residential properties, documents and issues deed-restriction violations related to property maintenance and aesthetics, and supports homeowners through the Architectural Review process by preparing applications for committee review. The position may require a personal vehicle and a flexible schedule, including possible evenings and weekends, as determined by the Community Manager.

Requirements

• Be professional and adaptable, with good time-management and organizational skills.
• Demonstrate the ability to maintain the confidentiality of business matters.
• Be self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
• Have a strong working knowledge of Microsoft Office programs such as Outlook, Word, and Excel.
• Communicate effectively orally and in writing, with high attention to detail.
• Have an excellent telephone manner and a commitment to high-quality customer service.
• Have a valid driver’s license in the state of employment and reliable transportation; a personal vehicle may be required for certain responsibilities.
• Be available to work a flexible schedule to meet site needs, potentially including evenings and weekends.
• Pass a pre-employment drug screen and background check.
• If driving is required, maintain a valid state driver’s license for the vehicle class, a clean motor vehicle report, and current automobile insurance at statutory limits; notify Human Resources of changes to motor vehicle standing.

Responsibilities

• Respond to resident inquiries and interactions with a high degree of customer service.
• Answer phone calls and emails and provide general information about HOA governing documents and violations.
• Conduct community drives and inspections of residential properties.
• Issue violations of deed restrictions, particularly those concerning property maintenance and aesthetics.
• Document, photograph, and record violations.
• Assist homeowners with the Architectural Review process.
• Prepare applications for committee review.
• Operate a vehicle to perform certain job functions when required.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Wellness program.
• Flexible Spending Accounts.
• Company-matching 401(k) contributions.
• Paid time off for vacation, holidays, medical needs, and volunteering.
• Paid parental leave.
• Training and educational assistance.
• Employee Assistance Program and Calm Health support programs.
• Optional short- and long-term disability, life insurance, and pet insurance.
• A caring team dedicated to employee success.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed