Community Standards Coordinator

CCMC•Arlington, TX

About The Position

The Community Standards Coordinator supports a master-planned community and maintains a high degree of customer service in resident inquiries and interactions. The coordinator answers phone calls and emails and provides general information about HOA governing documents and violations. The role includes inspecting residential properties, documenting deed-restriction violations, and assisting homeowners with the Architectural Review process. The position may require driving, walking the community grounds, and working a flexible schedule, including possible evenings and weekends, based on site needs as determined by the Community Manager.

Requirements

Demonstrate professionalism, adaptability, good time management, and organizational skills.
Demonstrate the ability to maintain the confidentiality of business matters.
Be self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
Have a strong working knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
Communicate effectively orally and in writing and have strong attention to detail.
Have an excellent telephone manner and a commitment to high-quality customer service.
Have a valid driver’s license in the state of employment and reliable transportation; a personal vehicle may be required for certain responsibilities.
Be available to work a flexible schedule to meet site needs, including possible evenings and weekends.
Pass a pre-employment drug screen and background check.
If driving is required, maintain a valid state driver’s license for the vehicle class, a clean motor vehicle report, and current automobile insurance at statutory limits; promptly notify Human Resources of changes to motor vehicle standing.
Meet the physical requirements, which may include walking long distances in various weather conditions, occasionally lifting and carrying up to 25 pounds, sitting or standing for extended periods, using computers and mobile devices, and operating a vehicle.

Nice To Haves

CAM license preferred; required in Florida, Georgia, and Nevada within six months of hire.

Responsibilities

Conduct community drives and inspections of residential properties.
Issue deed-restriction violations, with specific reference to property maintenance and aesthetics.
Document, photograph, and record violations.
Assist homeowners with the Architectural Review process.
Prepare applications for committee review.
Answer resident phone calls and emails and provide general information about HOA governing documents and violations.
Perform other duties as assigned.

Benefits

Comprehensive benefits package, including medical, dental, and vision insurance.
Wellness program.
Flexible Spending Accounts.
Company-matching 401(k) contributions.
Paid time off for vacation, holidays, medical needs, and volunteering.
Paid parental leave.
Training and educational assistance.
Employee Assistance Program and Calm Health support programs.
Optional short- and long-term disability insurance, life insurance, and pet insurance.
A caring team dedicated to employee success.