Community Standards Coordinator

CCMC•Hockley, TX

About The Position

CCMC is a community management company specializing in master-planned communities. The Community Standards Coordinator supports a master-planned community with nature-inspired amenities and a lifestyle program. The role maintains a high degree of customer service in resident inquiries and interactions, responds to phone calls and emails, and provides general information about HOA governing documents and violations. The coordinator conducts community drives and residential property inspections, documents and issues deed-restriction violations, and assists homeowners with the Architectural Review process. The position also prepares applications for committee review. The role may involve walking long distances outdoors in varying weather, driving, and occasional lifting and carrying of supplies or equipment up to 25 pounds.

Requirements

Demonstrate professionalism, adaptability, good time management, and organizational skills.
Maintain the confidentiality of business matters.
Be self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
Have a strong working knowledge of Microsoft Office programs such as Outlook, Word, and Excel.
Communicate effectively orally and in writing and have high attention to detail.
Have an excellent telephone manner and a commitment to high-quality customer service.
Hold a valid driver’s license in the state of employment and have reliable transportation; a personal vehicle may be required for certain responsibilities.
Be available to work a flexible schedule to meet site needs, as determined by the Community Manager, including possible evenings and weekends.
Pass a pre-employment drug screen and background check.
If driving is a role requirement, hold a valid state license for the vehicle class, maintain a clean motor vehicle report and current automobile insurance at statutory limits, and notify Human Resources immediately of any change in motor vehicle standing.

Nice To Haves

CAM license preferred; required in Florida, Georgia, and Nevada within six months of hire.

Responsibilities

Respond to resident inquiries and interactions with a high degree of customer service.
Answer phone calls and emails and provide general information about HOA governing documents and violations.
Conduct community drives and inspections of residential properties.
Issue deed-restriction violations, particularly concerning property maintenance and aesthetics.
Document, photograph, and record violations.
Assist homeowners with the Architectural Review process.
Prepare applications for committee review.
Drive to perform certain job functions and maintain the required driving status, license, and automobile insurance.