Design Review / Community Standards Coordinator

CCMC•Henderson, NV

About The Position

The Design Review / Community Standards Coordinator serves as a liaison between homeowners and the Design Review Board and is responsible for upholding aesthetic standards in the community. The role provides confidential administrative support to the Architectural and Community Standards Board and coordinates covenant enforcement and design review processes. It also includes assisting homeowners with architectural guidelines and application submissions, conducting property inspections, tracking and documenting violations, supporting committees, and providing administrative assistance to the Community Director and team.

Requirements

Be professional and adaptable, with good time-management and organizational skills and the ability to maintain confidentiality of business matters.
Be self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
Have a strong working knowledge of Microsoft Office programs such as Outlook, Word, and Excel.
Communicate effectively orally and in writing and demonstrate strong attention to detail.
Have an excellent telephone manner and a commitment to high-quality customer service.
Be able to sit or stand for extended periods and attend community events as required.
Hold a valid driver’s license in the state of employment and have reliable transportation; a personal vehicle may be required for certain responsibilities.
Be available to work a flexible schedule based on site needs, including possible evenings and weekends.
Pass a pre-employment drug screen and background check.
If driving is a role requirement, maintain a valid license for the class of vehicle driven, a clean motor vehicle report, and current automobile insurance at statutory limits, and promptly notify Human Resources of changes to motor vehicle standing.

Responsibilities

Greet homeowners, answer questions, answer phone calls, and respond to emails and other correspondence in a timely manner.
Create, update, and maintain reports as needed.
Coordinate violation reporting and tracking, including verification, notification, file maintenance, and follow-up.
Provide confidential administrative support to the Architectural and Community Standards Board and act as a liaison between homeowners and the Design Review Board.
Implement covenant enforcement and the design review application process.
Coordinate design review administration and review and submit architectural design review applications.
Prepare hearing outcome letters and send them to unit owners or residents.
Inspect completion of design review approvals.
Help homeowners understand architectural guidelines and requirements and guide them through the submission process.
Conduct weekly inspections of residential properties.
Issue deed-restriction violations relating to property maintenance and aesthetics.
Document, photograph, and record violations while maintaining accurate records.
Maintain accurate records of complaints and inspections and work with homeowners to resolve issues.
Assist in creating and adopting relevant policies based on state statutes and the Association’s governing documents.
Support landscape groups or committees with meetings and communications with owners and other representatives.
Assess and prioritize developmental needs, support team and strategic objectives, and participate in community events as assigned.
Provide administrative assistance to the Community Director and other team members and perform other duties as assigned.