Community Standards Coordinator

CCMC•Forney, TX

About The Position

The Community Standards Coordinator supports a master-planned residential community by providing customer service to residents and helping administer the community’s standards and architectural review processes. The role responds to resident inquiries by phone and email and provides general information about HOA governing documents and violations. The coordinator conducts community drives and inspections of residential properties, documents and photographs violations, and issues deed-restriction violations related to property maintenance and aesthetics. The role also assists homeowners with the Architectural Review process and prepares applications for committee review. The position may require driving, walking long distances in varying weather, and working a flexible schedule that may include evenings and weekends.

Requirements

Demonstrate professionalism, adaptability, time management, and organizational skills.
Demonstrate the ability to maintain the confidentiality of business matters.
Be self-motivated, dependable, organized, and efficient, with excellent problem-solving skills.
Have strong working knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
Communicate effectively orally and in writing, with high attention to detail.
Have an excellent telephone manner and a commitment to high-quality customer service.
Hold a valid driver’s license in the state of employment and have reliable transportation; a personal vehicle may be required for certain responsibilities.
Be available to work a flexible schedule to meet site needs, as determined by the Community Manager, including possible evenings and weekends.
Pass a pre-employment drug screen and background check.
If driving is required, hold a valid state driver’s license for the vehicle class, maintain a clean motor vehicle report and current automobile insurance at statutory limits, and promptly notify Human Resources of changes to motor vehicle standing.

Nice To Haves

CAM license preferred; required in Florida, Georgia, and Nevada within six months of hire.

Responsibilities

Maintain a high degree of customer service in resident inquiries and interactions.
Answer phone calls and emails and provide general information about HOA governing documents and violations.
Conduct community drives and inspections of residential properties.
Issue deed-restriction violations, particularly those related to property maintenance and aesthetics.
Document, photograph, and record violations.
Assist homeowners with the Architectural Review process.
Prepare applications for committee review.
Drive to perform certain job functions when required.