Community Standards Coordinator
About The Position
Reston Association is seeking a Community Standards Coordinator to support the design review process and improve the member experience through clear communication, efficient administration, and consistent application of Association standards. The role promotes understanding of and compliance with the Association’s covenants, bylaws, procedures, design guidelines, and community standards. The Coordinator provides administrative and operational support to residential members, non-residential, apartment, and commercial applicants, and the Design Review Board. Working closely with Compliance and Outreach teams, the position helps align communication, education, issue resolution, and follow-through. Duties include evaluating and processing Design Review applications, checking application completeness, scheduling reviews, distributing board decisions, and coordinating Design Review Board meetings. The position also drafts meeting minutes and maintains accurate records in SharePoint and other systems. Other work includes analyzing design guidelines, drafting recommended decisions, serving as a primary contact for non-residential and commercial members, conducting estoppel inspections, and ensuring accurate records and adherence to policies, procedures, and organizational standards. The position is based on-site at Reston Association’s Reston headquarters and may include occasional fieldwork and evening meetings.
Requirements
- An associate or bachelor’s degree in a related field, or an equivalent combination of education and 2–4 years of relevant experience.
- Approximately three years of experience in community association management, architectural or design review, covenant administration, planning, code compliance, or a related field; recent graduates may be considered.
- Strong customer service, communication, and interpersonal skills.
- Ability to interpret policies, procedures, guidelines, and technical standards.
- Strong research, analytical, and organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, Access, and Teams, and in Zoom.
- Ability to work independently, exercise sound judgment, and adapt in a fast-paced, member-focused environment.
- Strong technical writing skills, including ability to translate complex information into clear, user-friendly communication.
- Ability to collaborate effectively within a team.
- Knowledge of architectural components and ability to read and interpret site plans, elevations, and photometric studies.
- Ability to work in a typical office environment with a quiet noise level and perform occasional fieldwork in varying weather conditions.
- Flexibility to adjust the schedule as needed, including availability to attend evening meetings.
Nice To Haves
- Advanced degree or coursework in Planning, Architecture, or a related field.
- Professional certification such as Certified Manager for Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM), or similar.
Responsibilities
- Support the design review process and promote consistent application of Association standards.
- Provide administrative and operational support to residential members, non-residential, apartment, and commercial applicants, and the Design Review Board.
- Evaluate and process Design Review applications and verify that they are complete.
- Schedule design reviews and distribute board decisions.
- Coordinate logistics for Design Review Board meetings, draft meeting minutes, and maintain accurate records in SharePoint and other systems.
- Collaborate with Compliance and Outreach teams on communication, education, issue resolution, and follow-through.
- Analyze design guidelines and draft recommended decisions.
- Serve as a primary point of contact for non-residential and commercial members.
- Conduct estoppel inspections.
- Maintain accurate records and ensure adherence to policies, procedures, and organizational standards.
Benefits
- Medical, dental, and vision insurance.
- Medical and Dependent Care FSA.
- Employer-paid life insurance.
- Employer-paid short-term and long-term disability coverage.
- 401(k) retirement plan with company match.
- Generous paid time off and federal holidays.
- Employee Assistance Program (EAP).
- Optional legal resources, critical illness, and accident insurance.
- Free recreation passes for seasonal employees and their dependents.
- Discounted fees for Recreation Programs and Camp Programs.
- Discounts in the RA Tennis and Pickleball Pro Shop.
- Free on-site electric car charging.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
