Training Coordinator Jobs

About The Position

Requirements

• Current Medical Assistant certification through the NHA, AAMA, or NCCT.
• Current phlebotomy certification through a nationally recognized certifying organization.
• At least three years of direct patient care experience as a Medical Assistant.
• Valid Oregon Driver's License and an acceptable driving record for job-related travel between organizational locations.
• Ability to maintain eligibility to operate an organizational or personal vehicle for job-related travel in accordance with organizational requirements.
• Knowledge of Medical Assistant scope of practice, outpatient clinical workflows, and clinical competency standards.
• Knowledge of adult learning principles and ability to deliver effective classroom, individual, hands-on, written, and virtual instruction.
• Excellent verbal, written, interpersonal, and presentation skills, including the ability to communicate effectively with diverse audiences.
• Proficiency with electronic health records (EHR).
• Strong understanding of HIPAA, patient privacy, infection prevention, medical ethics, patient safety, and applicable regulatory requirements.
• Strong organizational, time management, and problem-solving skills, with the ability to prioritize multiple responsibilities and meet deadlines.
• Demonstrated professionalism, leadership, reliability, and ability to collaborate with clinical staff and leadership.
• Proficiency with Microsoft Office applications, spreadsheets, email, scheduling software, and other computer systems needed for administrative and training responsibilities.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

• Associate degree in Medical Assisting or a related healthcare field; equivalent education and relevant clinical experience may be considered.
• Previous experience in clinical education, staff training, onboarding, precepting, or competency-based instruction.
• Experience with Athena EHR.

Responsibilities

• Coordinate and deliver the established Medical Assistant onboarding program through classroom, hands-on, virtual, individual, and clinical instruction.
• Train new Medical Assistants in clinical workflows, documentation, patient care standards, organizational policies and procedures, and job responsibilities.
• Schedule training activities and clinical experiences to ensure onboarding requirements are completed.
• Monitor trainee progress, evaluate knowledge and skills, validate competencies, and provide coaching or remediation as needed.
• Communicate trainee progress, competency gaps, concerns, and readiness to the Family Medicine Clinic Manager and appropriate leadership.
• Coordinate the transition of trained Medical Assistants to assigned clinics, Lead Medical Assistants, or preceptors.
• Provide additional training to current Medical Assistants and support preceptors and Lead Medical Assistants in maintaining consistent onboarding practices.
• Coordinate and deliver initial, annual, recurring, and as-needed clinical education and competency assessments for Medical Assistants and other clinical support staff.
• Conduct clinical skills training, competency validations, and direct observations within applicable certification and organizational requirements.
• Track competency completion, identify outstanding requirements, and follow up with staff and leadership.
• Develop and update competency checklists, assessments, training materials, educational resources, curricula, lesson plans, presentations, and competency tools.
• Provide targeted education and coaching to address knowledge, performance, documentation, and workflow gaps identified through audits, observations, or leadership feedback.
• Identify recurring training needs and communicate trends and recommendations to the Family Medicine Clinic Manager.
• Support staff education on new or revised clinical procedures, equipment, workflows, and organizational initiatives.
• Provide EMR onboarding and ongoing education, including system navigation, documentation, task management, and standardized workflows.
• Assist with provider EMR onboarding under the direction of the Family Medicine Clinic Manager.
• Provide individualized EMR coaching and reinforce established documentation standards and workflows.
• Develop and maintain EMR training materials, tip sheets, workflow guides, and reference resources.
• Support training for EMR updates and system changes, and report recurring documentation or workflow concerns to leadership.
• Coordinate daily training activities, calendars, classes, locations, materials, and participant communications according to departmental priorities.
• Maintain accurate, auditable records of attendance, assessments, certifications, competency completion, remediation, and trainee progress.
• Monitor upcoming and expiring training requirements and communicate required follow-up.
• Collect participant feedback and help evaluate training effectiveness through assessments, competency results, and observations.
• Participate in training-related audits, clinical skills sessions, competency events, and organizational education activities.
• Maintain current phlebotomy certification through an approved nationally recognized certifying organization and demonstrate ongoing clinical competency.
• Serve as a backup phlebotomy instructor, providing classroom instruction, hands-on training, and competency validation as needed.
• Support phlebotomy education and competency development for clinical staff.
• Serve as an approved NHA examination proctor for applicable certifications, including CCMA and CPT, while maintaining required qualifications.
• Maintain BLS instructor credentials as required and assist with instruction, certification, recertification, and scheduling.
• Maintain clinical proficiency through periodic participation in appropriate clinical activities within the scope of applicable certification.
• Collaborate with clinical leadership, providers, Lead Medical Assistants, preceptors, and subject matter experts to identify training needs and align education with established standards.
• Support standardized clinical practices and implementation of new or revised policies, procedures, workflows, equipment, and programs.
• Serve as a clinical education resource and participate in relevant meetings, committees, workgroups, and organizational initiatives.
• Model and reinforce patient safety, professionalism, accountability, HIPAA compliance, infection prevention, and applicable organizational and regulatory requirements.
• Adhere to Aviva Health policies, procedures, and protocols.
• Travel periodically to other locations to provide onboarding, training, competency assessments, and educational support, using a company or personal vehicle.
• Perform other duties as assigned in support of departmental and organizational goals.

Benefits

• Monday–Friday scheduling
• Paid holidays
• PTO
• Comprehensive medical, dental, and vision coverage
• 403(b) retirement plan with employer match
• Training and professional development opportunities
• Work-life balance as a Blue Zones participant