Training Coordinator
About The Position
The Training Coordinator trains associates on site-required regional standard operating procedures and work instructions, and facilitates, communicates, and documents Material Handling Equipment (MHE), Yard Mule, and CombiLift certifications and recertifications. The role supports site quality programs and procedures and provides training, coaching, documentation, and reporting to help maintain operational and safety standards. The coordinator certifies new hires on processes, safety standards, and MHE; develops certification standards; conducts training; and evaluates work instructions. The role also supports onboarding and cross-training, develops training materials and schedules, monitors training records, observes processes, reports training KPIs, and works with Safety, leadership, HR, and other DHL sites as needed. This is a second-shift position. Regular nonpeak hours are 2:00 PM–10:30 PM; NHO hours are 4:00 PM–2:30 AM. Pay is $23.25 per hour. Full-time employees are eligible to qualify for monthly attendance bonuses.
Requirements
- High school diploma.
- Microsoft applications skills, including Excel, Word, and PowerPoint.
- Basic computer skills.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Certify new hires on processes, safety standards, and Material Handling Equipment (MHE).
- Develop certification standards, conduct training, and evaluate work instructions (WIs).
- Facilitate Train the Trainer programs and assist in selecting Subject Matter Experts (SMEs).
- Conduct initial and cross-training for associates and temporary agency workers.
- Monitor and maintain MHE InfoLink and training documentation records in ETQ.
- Participate in analysis of non-conforming KPIs and coach associates to correct issues.
- Conduct periodic process confirmations and Gemba observations to ensure adherence to standards.
- Work with the Safety team to complete Job Safety Analyses (JSAs) for new work instructions and review them periodically.
- Participate in Safety Committee meetings and support closure of action items.
- Assist in defining and revising onboarding plans for new associates and create training materials.
- Develop flexible training schedules to meet business needs and incorporate feedback for continuous improvement.
- Create Best Practice Templates and opportunity slides where applicable.
- Provide leadership with regular reports on training KPI status and identify training needs or deficiencies.
- Communicate training results and support leadership in site initiatives.
- Support off-shift operations during critical business needs and assist with HR processes as needed.
- Participate in internal audits and quality inspections, and support DHL sister sites when required.
- Provide training on updated company policies and complete other assigned duties.
- Train on site-required regional standard operating procedures and work instructions.
- Facilitate, communicate, and document MHE, Yard Mule, and CombiLift certifications and recertifications.
- Support site quality programs and procedures.
Benefits
- Full-time employees are eligible to qualify for monthly attendance bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
