Clinical Training Coordinator

Aviva Health•Roseburg, OR

25d•$24 - $36

About The Position

Aviva Health is a federally qualified health center providing medical, behavioral health, dental, and social services in a collaborative, mission-driven environment. The Clinical Training Coordinator works under the supervision of the Family Medicine Clinic Manager and coordinates and delivers clinical education, onboarding, competency validation, and electronic medical record (EMR) training for Medical Assistants and other clinical support staff throughout Aviva Health. This hands-on clinical education role implements established training programs, provides comprehensive Medical Assistant onboarding, supports ongoing education and remediation, coordinates clinical competencies, maintains auditable training documentation, and assists with EMR and workflow education. Working with clinic managers, supervisors, Lead Medical Assistants, providers, and organizational leaders, the Coordinator helps provide consistent, accurate, practical education that supports patient safety, regulatory compliance, standardized clinical practices, and effective clinic operations. The role also maintains current phlebotomy certification and clinical competency, serves as a backup phlebotomy instructor and an approved National Healthcareer Association examination proctor for applicable certifications, and maintains BLS instructor credentials as required. Periodic travel to other locations is required for onboarding, training, competency assessments, and educational support.

Requirements

Current Medical Assistant certification through the NHA, AAMA, or NCCT.
Current phlebotomy certification through a nationally recognized certifying organization.
At least three years of direct patient care experience as a Medical Assistant.
Valid Oregon Driver's License and an acceptable driving record for job-related travel between organizational locations.
Ability to maintain eligibility to operate an organizational or personal vehicle for job-related travel in accordance with organizational requirements.
Knowledge of Medical Assistant scope of practice, outpatient clinical workflows, and clinical competency standards.
Knowledge of adult learning principles and ability to deliver effective classroom, individual, hands-on, written, and virtual instruction.
Excellent verbal, written, interpersonal, and presentation skills, including the ability to communicate effectively with diverse audiences.
Proficiency with electronic health records (EHR).
Strong understanding of HIPAA, patient privacy, infection prevention, medical ethics, patient safety, and applicable regulatory requirements.
Strong organizational, time management, and problem-solving skills, with the ability to prioritize multiple responsibilities and meet deadlines.
Demonstrated professionalism, leadership, reliability, and ability to collaborate with clinical staff and leadership.
Proficiency with Microsoft Office applications, spreadsheets, email, scheduling software, and other computer systems needed for administrative and training responsibilities.
Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Associate degree in Medical Assisting or a related healthcare field; equivalent education and relevant clinical experience may be considered.
Previous experience in clinical education, staff training, onboarding, precepting, or competency-based instruction.
Experience with Athena EHR.

Responsibilities

Coordinate and deliver the established Medical Assistant onboarding program through classroom, hands-on, virtual, individual, and clinical instruction.
Train new Medical Assistants in clinical workflows, documentation, patient care standards, organizational policies and procedures, and job responsibilities.
Schedule training activities and clinical experiences to ensure onboarding requirements are completed.
Monitor trainee progress, evaluate knowledge and skills, validate competencies, and provide coaching or remediation as needed.
Communicate trainee progress, competency gaps, concerns, and readiness to the Family Medicine Clinic Manager and appropriate leadership.
Coordinate the transition of trained Medical Assistants to assigned clinics, Lead Medical Assistants, or preceptors.
Provide additional training to current Medical Assistants and support preceptors and Lead Medical Assistants in maintaining consistent onboarding practices.
Coordinate and deliver initial, annual, recurring, and as-needed clinical education and competency assessments for Medical Assistants and other clinical support staff.
Conduct clinical skills training, competency validations, and direct observations within applicable certification and organizational requirements.
Track competency completion, identify outstanding requirements, and follow up with staff and leadership.
Develop and update competency checklists, assessments, training materials, educational resources, curricula, lesson plans, presentations, and competency tools.
Provide targeted education and coaching to address knowledge, performance, documentation, and workflow gaps identified through audits, observations, or leadership feedback.
Identify recurring training needs and communicate trends and recommendations to the Family Medicine Clinic Manager.
Support staff education on new or revised clinical procedures, equipment, workflows, and organizational initiatives.
Provide EMR onboarding and ongoing education, including system navigation, documentation, task management, and standardized workflows.
Assist with provider EMR onboarding under the direction of the Family Medicine Clinic Manager.
Provide individualized EMR coaching and reinforce established documentation standards and workflows.
Develop and maintain EMR training materials, tip sheets, workflow guides, and reference resources.
Support training for EMR updates and system changes, and report recurring documentation or workflow concerns to leadership.
Coordinate daily training activities, calendars, classes, locations, materials, and participant communications according to departmental priorities.
Maintain accurate, auditable records of attendance, assessments, certifications, competency completion, remediation, and trainee progress.
Monitor upcoming and expiring training requirements and communicate required follow-up.
Collect participant feedback and help evaluate training effectiveness through assessments, competency results, and observations.
Participate in training-related audits, clinical skills sessions, competency events, and organizational education activities.
Maintain current phlebotomy certification through an approved nationally recognized certifying organization and demonstrate ongoing clinical competency.
Serve as a backup phlebotomy instructor, providing classroom instruction, hands-on training, and competency validation as needed.
Support phlebotomy education and competency development for clinical staff.
Serve as an approved NHA examination proctor for applicable certifications, including CCMA and CPT, while maintaining required qualifications.
Maintain BLS instructor credentials as required and assist with instruction, certification, recertification, and scheduling.
Maintain clinical proficiency through periodic participation in appropriate clinical activities within the scope of applicable certification.
Collaborate with clinical leadership, providers, Lead Medical Assistants, preceptors, and subject matter experts to identify training needs and align education with established standards.
Support standardized clinical practices and implementation of new or revised policies, procedures, workflows, equipment, and programs.
Serve as a clinical education resource and participate in relevant meetings, committees, workgroups, and organizational initiatives.
Model and reinforce patient safety, professionalism, accountability, HIPAA compliance, infection prevention, and applicable organizational and regulatory requirements.
Adhere to Aviva Health policies, procedures, and protocols.
Travel periodically to other locations to provide onboarding, training, competency assessments, and educational support, using a company or personal vehicle.
Perform other duties as assigned in support of departmental and organizational goals.