Resources Training Coordinator (Functional Training Coordinator)

Internal Revenue Service•Covington, KY

25d•Hybrid

About The Position

This position is for a Resources Training Coordinator (Functional Training Coordinator) within the Small Business/Self-Employed (SBSE) division of the IRS. The role involves planning, managing, and coordinating training activities to ensure operational readiness and enhance training effectiveness. The position is open to current permanent IRS employees.

Requirements

Must meet Time After Competitive Appointment (TACA) requirements: completed at least 90 days of federal civilian service since the latest non-temporary appointment from a competitive referral certificate.
Must meet Time in Grade (TIG) requirements: One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade being applied for (for positions above GS-05).
Specialized Experience GS-09: One year of specialized experience equivalent to the GS-07 grade level. This must include at least three of the following: Interpreting program plans and determining impact of changes using IRS Function, program, policies, regulations, and operations; interpreting procedural instructions, developing job aids and assisting with training materials; utilizing internal automated systems (IDRS, AMS, Microsoft Office Suite, Verint, NQRS, EQRS) for data maintenance and dissemination; working with training methods to identify problems and deliver subject matter in a classroom environment; assisting in the coordination of the functional site training plan by obtaining training space and providing supplies; assisting with recommendations to management on resolving program/project training gaps, including functional financial work data; utilizing oral and written techniques for guidance, direction, facilitation, reports, and recommending improvements.
Specialized Experience GS-11: One year of specialized experience equivalent to the GS-09 grade level. This must include at least five of the following: Interpreting program plans and determining impact of changes using IRS Function, program, policies, regulations, and operations; developing and presenting job aids and/or tax law training materials; working with training objectives and policies to develop training procedures; working with relevant systems (IDRS, AMS, Microsoft Office Suite) to review trends/issues and identify training needs/skill gaps; identifying and resolving problems regarding organizational procedures, functional programs, operations, and processes; analyzing and evaluating methods and techniques, including statistical process control measures, extracting data, and collaborating between operational programs and management; utilizing oral and written techniques for guidance, direction, facilitation, reports, and recommending improvements.
Education for GS-09: Master's or equivalent degree, or two full academic years of progressively higher-level graduate education leading to a Master's degree in a related field, or LL.B. or J.D. if related, or a combination of qualifying graduate education and experience.
Education for GS-11: Ph.D. or equivalent doctoral degree, or three full academic years of progressively higher-level graduate education leading to a doctoral degree in a related field, or LL.M. if related, or a combination of qualifying graduate education and experience.
College or university degree generally must be from an accredited institution recognized by the U.S. Department of Education.
Foreign education must be evaluated to be at least equivalent to U.S. education.

Nice To Haves

Experience with IRS Function, program, policies, regulations, and operations.
Experience with IRS internal automated systems (i.e., IDRS, AMS, Microsoft Office Suite, Verint, National Quality Review System (NQRS), and Embedded Quality Review System (EQRS)).
Experience with training methods and delivering subject matter in a classroom environment.
Experience developing and presenting job aids and/or tax law training materials.
Experience working with training objectives and policies to develop training procedures.
Experience analyzing and evaluating methods and techniques, including statistical process control measures.
Experience utilizing oral and written techniques to provide guidance and direction, and to facilitate discussions, including reports, recommending improvements and/or corrective action.

Responsibilities

Plans and manages resource utilization, identifies needs for procedural or practice improvements, and recommends changes to enhance training effectiveness.
Evaluates the impact of changing workload demands, staffing levels, and resource availability on training requirements and operational readiness.
Coordinates both in-person and virtual training delivery through Adobe Connect and Microsoft Teams, including securing training space, instructors, equipment, course materials, and other required supplies.
Prepares, monitors, and maintains the Functional Site Training Plan, ensuring management is informed of training needs identified through National Office work planning assumptions, mandatory training requirements, and other feedback sources.