Training Coordinator II (Training Coordinator / Registrar)

Nationwide IT Services•Arlington, VA

25d•$100,000 - $175,000•Onsite

About The Position

Nationwide IT Services (NIS) is seeking an experienced Training Coordinator II to support a proposal effort for the National Guard Bureau (NGB) Technical and Staff Support Services (TSSS) program. The role provides administrative, registration, and student support services for National Guard training and education programs. The coordinator manages course registration, maintains student records, responds to training inquiries, and works with instructors, Government personnel, and training participants to support efficient training operations. The primary duty location is the LTG Herbert R. Temple Jr. Army Readiness Center in Arlington, Virginia. This is an on-site position; remote work is not authorized, although Government-approved occasional telework may be permitted. Additional work may be required at Government facilities throughout the National Capital Region, and travel may be required to support National Guard training and education activities. An active Secret clearance is required. Nationwide IT Services is an SBA-verified Service-Disabled Veteran-Owned Small Business and an IT and management consulting company. Its mission is to deliver value-added services through technology, people, and industry best practices.

Requirements

Minimum 3 years of customer service experience, including at least 18 months of course registration experience.
Experience coordinating training registrations, student enrollment, or similar administrative processes.
Experience maintaining student records, course rosters, and training documentation.
Ability to track and respond to Requests for Information (RFIs).
Strong organizational skills and attention to detail.
Excellent written and verbal communication and customer service skills.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
Ability to manage multiple administrative priorities and meet established deadlines.
Ability to work effectively with Government personnel, instructors, and training participants.
Active Secret security clearance.

Nice To Haves

Experience supporting Department of Defense, National Guard, or other federal training programs.
Familiarity with military training registration procedures and student management systems.
Experience working with Learning Management Systems (LMS) or training databases.
Experience coordinating instructor-led and virtual training courses.
Familiarity with Government training calendars, reporting requirements, and administrative procedures.

Responsibilities

Coordinate student registration and enrollment for National Guard training and education courses.
Maintain accurate student records, course rosters, enrollment information, and training documentation.
Process registration requests, cancellations, and changes in accordance with established procedures.
Respond to Requests for Information (RFIs) concerning training schedules, course availability, enrollment requirements, and registration procedures.
Provide customer service and administrative support to students, instructors, and Government stakeholders.
Coordinate with course managers and training personnel to communicate class schedules, registration deadlines, and course requirements.
Track student attendance, course completion information, and related training records.
Assist with preparing course materials, registration reports, and administrative documentation.
Maintain organized electronic records and training management files.
Identify registration discrepancies and work with appropriate personnel to resolve issues.
Support updates to training calendars, student databases, and course management systems.
Ensure student information and training records are handled in accordance with applicable Government policies and security requirements.