Registrar II (NIGHTS)

Chesapeake Regional Healthcare•Chesapeake, VA

About The Position

The Registrar II manages patient registration in the Patient Access Department and serves as a first point of contact for many CRMC patients, providing customer and financial services. Responsibilities include pre-registration, payer authorization, registration, pre-service and point-of-service collections, medical necessity checks, financial counseling, and referrals for follow-up as needed. This mid-level member of the Patient Registration Team also serves as a resource for other staff. The role manages registrations and patient accounts to meet department scorecard standards for registration time, wait time, accuracy, insurance verification, collections, productivity, and denial reduction. The Registrar II interviews patients and gathers demographic and insurance information; reviews benefits; manages payments and cash receipts; communicates financial responsibility; and obtains necessary authorizations and admission notifications. The role also scans documents for patient medical records, helps train new staff, resolves stakeholder concerns, and supports effective interdepartmental communication. The position requires compliance with healthcare and billing regulations, HIPAA, and departmental policies and procedures. The Registrar II demonstrates knowledge of ICD coding requirements and billing rules, maintains confidentiality, participates in service recovery and continuous improvement, attends required orientations and meetings, maintains educational requirements, and demonstrates flexibility in scheduling when needed to support patient care. Other duties may be assigned.

Requirements

High school diploma.
Knowledge of medical terminology, ICD, and insurance.
At least two years of patient registration experience, emergency room experience, or experience in another medical office environment; alternatively, a combination of core coursework from an accredited college or university in a medical course of study.
Understanding of financial and insurance information.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Accurate data-entry skills and ability to use basic computer hardware.
Experience in a Windows environment or experience using multiple software or computer applications at the same time.
Revenue Cycle Certified Representative (RCCP 1), Certified Healthcare Access Associate (CHAA), or equivalent Revenue Cycle Professional Certification required within 12 months.

Nice To Haves

Associate degree in healthcare or a related field.
Collections experience.

Responsibilities

Manage registrations for patients receiving various hospital services, meeting applicable registration and wait-time standards.
Interview patients and accurately collect demographic and other information, including selecting the correct medical record.
Verify and review insurance benefits and coordinate benefits on patients’ behalf.
Manage point-of-service payments, cash receipting, and payment posting.
Assist patients with financial clearance by explaining financial responsibility through estimates, setting up payment plans, and referring patients to financial counselors as appropriate.
Manage accounts to meet Patient Access Scorecard productivity standards.
Review account authorizations, identify high-risk admissions and registrations, and obtain required authorizations and admission notifications.
Assist with training new staff and share departmental knowledge with teammates.
Scan documents for patient medical records as required.
Provide courteous service to patients, families, teammates, and other department staff; resolve problems, respond to inquiries, and follow up.
Comply with applicable healthcare and billing regulations, HIPAA requirements, and departmental policies and procedures.
Demonstrate knowledge of ICD coding requirements and other billing rules.
Contribute ideas and solutions to continuous process and quality improvement efforts and attend staff meetings.
Maintain confidentiality and participate in service recovery and customer-service activities.
Attend required hospital-wide orientations, meetings, and in-services.
Demonstrate flexibility in work scheduling when necessary to ensure patient care.
Perform other duties as assigned.