Teller I
RCB Bank • Stillwater, OK2d • Onsite
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TELLER I
RCB Bank•Stillwater, OK
•Onsite
About The Position
The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports customer service standards across RCB Bank’s multi-branch network by promoting products and services that enhance customers’ banking experiences, and helps safeguard bank assets by following fraud-prevention, cash-handling, and security procedures. The position works with general supervision and requires effective collaboration as well as the ability to work independently and harmoniously with coworkers, staff, and customers. It is based in an office within a climate-controlled facility that may be busy during peak service times. The teller typically sits at a personal desk for most of the day and regularly uses a telephone, computer, and other office equipment. Regular and reliable attendance and the ability to work varying hours are required. The employee must be available Monday through Friday, 8 a.m. to 5 p.m., and must be able to perform the essential functions and physical demands of the role with or without reasonable accommodation.
Requirements
- Customer service experience.
- Successful completion of the teller essentials training program after hire.
- Ability to communicate clearly and effectively with customers and coworkers.
- Understanding of basic fraud indicators and commitment to following proper escalation procedures.
- Ability to manage multiple tasks, projects, and deadlines simultaneously.
- Ability to work effectively both independently and as a team member.
- Regular and reliable attendance and ability to work varying hours.
- Must be available Monday through Friday, 8 a.m. to 5 p.m.
Nice To Haves
- Previous cash-handling experience.
- Previous teller experience.
- Interest in community involvement.
Responsibilities
- Obtain customer identification, signatures, and other required information, and record and process transactions according to regulations and procedures.
- Examine cash, checks, and other transaction documents to verify authenticity, detect potential fraud or suspicious activity, and help prevent financial loss.
- Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
- Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues requiring additional support to supervisors or appropriate departments.
- Balance the cash drawer at the end of the shift and report outages to the Teller Supervisor.
- Promote bank products and services that enhance customers’ banking experiences.
- Follow established fraud-prevention, cash-handling, and security procedures to help safeguard bank assets.
Benefits
- Medical plan
- Prescription drug plan
- Teladoc
- Dental plan
- Vision plan
- Healthcare and dependent-care flexible spending accounts
- Life and AD&D insurance
- Disability plans
- Life Assistance Plan (EAP)
- Multiple supplemental plans
- Sick leave
- Paid federal holidays
- Vacation and PTO
- 401(k)
- ESOP
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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