Teller - N Guad

North Guadalupe•Austin, TX

About The Position

As a full-time Teller, you will be a primary point of contact for processing Member transactions and requests. You will build meaningful relationships and provide exceptional Member service by understanding needs, offering assistance, identifying product and service needs, answering questions, finding solutions, and resolving requests and issues. The role includes member experience, account maintenance, compliance, and transaction processing duties.

Requirements

High school diploma or GED.
At least six months of Teller or cash-handling experience.
At least six months of customer service experience.
At least six months of experience working in a team environment.
A bachelor's degree in a business- or finance-related field may substitute for the experience requirements.
Ability to build relationships, establish rapport, and communicate information diplomatically.
Effective active listening skills and strong verbal, interpersonal, and written communication skills.
Ability to adapt and work in a fast-paced environment.
Good judgment and effective problem-solving skills to identify and resolve Member issues.
Strong attention to detail, organizational skills, and time-management skills.
Ability to work effectively on a team, treat others respectfully and courteously, and maintain a helpful attitude.
Proficiency in Microsoft Office.
Ability to pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification.

Nice To Haves

English/Spanish bilingual.
Bachelor's degree.
Credit Union experience.
General knowledge of applicable financial industry regulations.
Military experience.

Responsibilities

Greet Members and maintain the branch appearance.
Explain basic products and services, identify product needs, and answer Member questions.
Resolve Member issues.
Navigate various computer systems and process address, phone number, and email changes.
Process check re-orders, establish direct deposit, and assist with online and mobile banking.
Perform other duties as assigned and adhere to company policies, procedures, and business ethics codes.
Complete required regulatory training and comply with applicable laws, regulations, and internal controls, including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending requirements.
Process transactions, mail deposits, night drops, and cash advances.
Grant access to safe deposit boxes.
Scan transit and on-us checks; validate and process Member checks; and place and communicate check holds.
Print documents, including statements, temporary checks, and direct deposit forms.