Teller - N Guad

UFCU•Austin, TX

About The Position

As a full-time Teller, you will be a primary point of contact for processing Member transactions and requests. You will build meaningful relationships and provide exceptional Member service by understanding Member needs, offering assistance, identifying product and service needs, answering questions, finding solutions, and resolving requests and issues. Tellers support Member experience, account maintenance, compliance, and transaction processing. Duties include greeting Members, maintaining branch appearance, explaining basic products and services, updating account information, assisting with online and mobile banking, processing deposits and cash advances, validating checks, and printing documents. Tellers must follow applicable laws, regulations, internal controls, company policies, procedures, and business ethics codes, and complete required regulatory training. UFCU is a financial institution founded in 1936 that serves Members across Texas and beyond. Its stated purpose is to empower Members to achieve financial success and build brighter futures. Its values include being Member-focused, reimagining possibilities, and pursuing performance excellence with integrity.

Requirements

High school diploma or GED.
At least six months of Teller or cash-handling experience; a bachelor's degree in a Business or Finance-related field may substitute for experience requirements.
At least six months of customer service experience; a bachelor's degree in a Business or Finance-related field may substitute for experience requirements.
At least six months of experience working in a team environment; a bachelor's degree in a Business or Finance-related field may substitute for experience requirements.
Ability to build relationships, establish rapport, and communicate diplomatically.
Effective active listening skills and strong verbal, interpersonal, and written communication skills.
Ability to adapt and work in a fast-paced environment.
Good judgment and effective problem-solving skills to identify and resolve Member issues.
Strong attention to detail, organizational skills, and time-management skills.
Ability to work well on a team, treat others with respect and courtesy, and demonstrate a helpful attitude.
Proficiency in Microsoft Office.
Ability to pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification.

Nice To Haves

English/Spanish bilingual.
Bachelor's degree.
Credit Union experience.
General knowledge of applicable financial industry regulations.
Military experience.

Responsibilities

Greet Members and maintain branch appearance.
Explain basic products and services, identify product needs, answer Member questions, and resolve Member issues.
Navigate various computer systems and process address, phone number, and email changes.
Process check reorders and establish direct deposits.
Assist Members with online and mobile banking.
Process transactions, mail deposits, night drops, and cash advances.
Grant access to safe deposit boxes.
Scan transit and on-us checks; validate and process Member checks.
Place and communicate check holds.
Print documents, including statements, temporary checks, and direct deposit forms.
Adhere to company policies, procedures, business ethics codes, applicable laws, regulations, and internal controls, including requirements related to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending.
Complete required regulatory training and perform other duties as assigned.