Full Time Teller, Central Ave, Jersey City, NJ

Banco Santander•Jersey City, NJ

2d•Onsite

About The Position

The Teller assists customers with financial needs and processes banking transactions while providing exceptional customer service. The role involves welcoming customers, minimizing wait times, resolving concerns, identifying and escalating risk, preventing fraud, referring relevant products, and escalating complex issues for timely resolution. Tellers also help customers use digital tools and self-service options, support operational tasks, and maintain an organized, welcoming work area. Responsibilities may include supporting nearby branch locations based on business necessity. The position requires Spanish language skills and the ability to work branch hours, which may include evenings and weekends.

Requirements

High school diploma or GED.
At least 6 months of cash handling experience.
At least 6 months of demonstrated customer service experience.
Spanish language proficiency.
Excellent customer service skills and a passion for helping others.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Ability to stay organized and multitask in a fast-paced, changing environment.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Legally authorized to work in the United States full time without employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk management protocols, to prevent fraud.
Recognize opportunities to cross-sell bank products and deepen customer relationships.
Use digital tools to educate customers about self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Identify and escalate risk concerns through appropriate channels.
Support nearby branch locations when required by business necessity.